End Of Warranty Period
Diabetes Forum The Global Diabetes Community Find support, ask questions and share your experiences. Join the community The 4 year warranty on my Medtronic Veo runs out at the end of May and contrary to what I was told when I first went onto the pump after 42 years of MDI, I have been told by my consultant and DSN that the PCT will not be replacing it. I have yet to get a reply to my letter asking about support arrangements post-warranty but I believe that at the four year point, the PCT do some sort of MOT on the pump and if it passes - things carry on as they were ..... apart from not having support from the manufacturer. Over the last year, my pump has been replaced twice by Medtronic. The first time because I reported a crack in the plastic case close to the battery screw-in cover. This was by no means an emergency but the pump was dispatched on the same day and received by my PCT at one of their hospitals the day after. (For some reason, my PCT insist that all pumps are delivered to themselves so that they can be tested). The second replacement was three months later which makes me think that replacements are NOT new pumps but ones of a similar age which have been repaired. (Makes commercial sense). The second time was more dramatic as when I came to replace the infusion set, I got a "MOTOR ERROR" which could not be solved over the telephone at 8am on a Saturday morning by the very helpful offshore Medtronic team. Problem - back to syringes, drawing up insulin from the vials which I use for my pump. (I didn't have any Levemir as I didn't think I would ever need it again!). Thinking that the weekend would be a total disaster and that I would be faced with more telephone calls come Monday morning, I was very pleasantly surprised to get a call from Medtronics in the Continue reading >>
New Medtronic Revel Insulin Pump And Dexcom Continuous Glucose Monitoring System
Last week I was finally able to see my new endocrinologist in Florida. We decided that it was time to upgrade my insulin pump to the latest model and start using a continuous glucose monitoring system (CGM) . My old endocrinologist wanted me to upgrade a couple years ago, but I was hesitant to do so because I was living in Costa Rica, and would have had to rely on my family to relay supplies through the mail. Most packages that leave the USA are subject to search and delays due to local customs policies. Therefore, I wanted to minimize my reliance on the mail as much as possible. Now Im in Florida and can personally arrange all my medical shipments and prescriptions. The mail is more reliable . More importantly, each company Medtronic Diabetes and Dexcom will honor all their warranties and offer emergency shipments when necessary since Im inside the continental United States. These companies could not make such promises while I was living in Costa Rica. In fact, neither of them would ship directly to Costa Rica since the insulin pump and CGM market there is non-existant. Most people with Type 1 Diabetes in Costa Rica are still on shots, something I stopped nearly 10 years ago. I actually hope these companies start marketing their products in other countries, because they do make a difference in the quality and consistency of ones treatment. The Medtronic Revel Insulin Pump is part of the Paradigm product line introduced about 10 years ago. My last upgrade was about 4-5 years ago, from the Minimed 508 to the Paradigm 712. The 508 was going the way of the dinosaur. Medtronic was slowly phasing out 508 supplies and almost exclusively offering Paradigm products only. I was forced to upgrade even though I didnt want to, but it was for the best. The Paradigm pump offered enh Continue reading >>
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Husband's Minimed Paradigm Has Cracks In The Case, Can It Be Repaired?
On other diabetic forums, I have read that the 'first' thing to do is to call Minimed Medtronics. You will need to give them the serial number of the pump, and then they will tell you how old it is and whether it is still under warranty. Don't assume it was mis-use (unless you are certain) because I've also read on an insulin pump forum that cracks do happen to the case of these pumps. It is not unheard of to encounter that. I'm not an authority, just telling you what I've read. Call the company - what have you got to lose? The worst they can tell you is "NO, it isn't under warranty". You can decide then what you want to do. Good Luck to you and your husband. thanks for the info! I will definitely do that! I am fairly sure that he did not do anything careless to cause the cracks because he is an extremely careful person and would have noticed immediately. Just wasn't sure how to prove he wasn't being careless. Well I called and they looked it up and it was past warranty as of January 3rd of this year. I asked them what our options were and basically the only option was to upgrade (assuming he wants another minimed). That there was no option for repair no matter if you paid for it out of pocket or not. They said we could have a 90 day loaner as long as it was returned prior to the end of the 90 days or else they would charge us $3000. They also were acting like it was super dangerous for him to use it while it was cracked and were trying to push me for what we wanted to do right that minute. Since my husband had expressed interest in evaluating what pump he wanted to get should he be forced to get a new one, I told her we would have to think about it (although it took several attempts to get her to listen). Also, he got this current pump prior to us being married so I h Continue reading >>
Insulin Pumps Not Working Help!
I have been using the mini med pump for 4 years now and never had a single problem with the pump, now all the sudden anytime i try to bolus it says no delivery. Ive been though all the bogus trouble shooting steps, changed multiple sites, sets, reservoirs, sometimes switching sites 10 times a day to places I have never even used before just to see if it would work.... NOPE... NO DELIVERY. I was told it was the infusion site, it was my body mass (since i am a lean person, it was this it was that. I have been sent 3 refurbished pumps all getting the very same error when I try to bolus. What I cant understand is why, after 4 years of never getting a single no delivery error (unless my line was completely crimped in half) would my body all the sudden be so super tough in every feasible place that I cant get 0.04 units of insulin from the pump? Just to clear out some of the answer I "may" get from people. I have changed the site, reservoir, lines, batteries, and even the pumps themselves multiple times and am getting nowhere. I have used smaller sets (6mm and even angled sets) with no resolve. Mini Med is no help, they could care less. My doctors are no help, what am I supposed to do???? WHAT CAN I DO!!!??? Continue reading >>
4 Crucial Questions To Ask Before Buying A Refurbished Iv Pump
4 Crucial Questions to Ask Before Buying a Refurbished IV Pump 4 Crucial Questions to Ask Before Buying a Refurbished IV Pump Infusion pumps are cost-saving medical devices that deliver fluids in a controlled and consistent manner. An infusion pump can supply medication in minute quantities at frequent intervals, giving patients a consistent dosage. Insulin, antibiotics, pain relievers, and chemotherapy drugs are just a few of the essential medications that are best supplied via an infusion pump. Infusion pumps are essential for most medical facilities, but theyre a major investment. Fortunately for cost-conscious medical equipment buyers, refurbished infusion pumps offer an affordable solution. Ask these questions before you buy to make sure youre purchasing quality equipment. Does the Infusion Pump Come with a Warranty? You want to look for a reliable warranty with any medical product that youre purchasing. This is vital when purchasing refurbished items. Infusion pumps have an impressive lifespan of about ten years . Look for a company that will provide you with a warranty for your refurbished IV infusion pump. A warranty that falls somewhere between three months and one year is appropriate for the industry. You may also want to ask for references attesting to the dealers reputation. Theres a difference between used medical equipment and refurbished products. Refurbished IV infusion pumps should be patient-ready. Customers must inquire before the purchase of devices whether the equipment has been tested and calibrated. Financing infusion pumps and other medical equipment is always a challenge for hospital administrators. Refurbished products are a budget-friendly solution because theyre much less expensive than new pumps. When used infusion pumps are properly calibr Continue reading >>
Diabetes
If you have diabetes, insulin pumps are small, computerized devices (about the size of a small cell phone) that you wear on your belt or put in your pocket that allow for a continuous flow of a rapid-acting insulin to be released into your body. The pumps have a small, flexible tube (called a catheter), which is inserted under the skin of your abdomen or thigh and taped in place. The insulin pump is designed to deliver a continuous amount of insulin, 24 hours a day according to a programmed plan unique to each pump wearer. The amount of insulin delivered can be changed by the user. Between meals and overnights, a small amount of insulin is constantly delivered to keep the blood sugar in the target range. This is called the basal rate. When food is eaten, a bolus dose of insulin can be programmed into the pump. You can measure how much of a bolus you need using calculations based on the grams of carbohydrates consumed. When using an insulin pump, you must monitor your blood sugar level at least four times a day. You set the doses of your insulin and make adjustments to the dose depending on your food intake and exercise program. If your Dr. has recommended insulin pump therapy for you and you are uninsured or underinsured (deductible is $5,000/yr or more), Please fill out an application. We offer substantially discounted certified refurbished Medtronic Paradigm insulin pumps models 522/722, 523/723 and 530G. More than 29.1 million Americans suffer from diabetes. About half of those people do not realize they have the disease. Symptoms of diabetes include increased thirst, increased urination, blurred vision, weight loss, fatigue, nausea and frequent bladder infections.Those most at risk of having diabetes are: Ethnic background Diabetes happens more often in Hispanic/La Continue reading >>
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Shame On You, Medtronic
adobe , capitalization , dell , insulin , insurance company , lexmark , medtronic , plastic , PR , red hat , United States , wireless Insulin pumps marketed by Minneapolis-based Medtronic have a serious, life-threatening security flaw, and the company couldnt care less . For these two reasons, this isnt your typical security flaw, and Medtronics responsein 30 years, weve ever seen a problem that we know ofis beyond deplorable. Fords infamous decision to pay lawsuits rather than fix a deadly flaw in the Pinto comes to mind. The problem is twofold. Last month at the Black Hat security convention, Jay Radcliffe, a security researcher and diabetic, demonstrated the ability to wirelessly control the rate at which certain Medtronic insulin pumps dispense insulin. Thats bad. But this is no prank or inconvenience. Tampering with insulin levels can be deadly. Possible complications include blindness, kidney failure, nerve damage, heart attack, stroke, coma, and death. What makes this even more infuriating to me is that Medtronics insulin pumps are insanely expensive. The pumps start at around $7,000 and some models reach $10,000. And the supplies are even more ridiculous. The plastic tubing that connects the pump to your abdomen costs $15-$20 and lasts 3 days. And the reservoirs cost about $5. The reservoirs last about a week, but a couple of years ago, Medtronic stopped selling the two things seperately so they could jack their customers for another $260 per year. So before you start sympathizing with Medtronic, keep in mind that they make $1,300 per year per patient just by supplying little plastic tubes and little plastic cups to their customers so they can use their $7,000 insulin pumps. The insulin pumps generally last about five years. At which point you have to send the Continue reading >>
Six Until Me.: Cracked Insulin Pump.
Dexcom and Desperation. | Main | Diabetes Archives: An Open Letter to my Pancreas. A few days ago, I noticed a hairline fracture in my insulin pump , starting right underneath the "Esc" button and stemming down into the insulin reservoir window. And the day after I noticed it, the crack spidered out just a teeny bit more. It's weird - I am actually able to look at this crack and think, "Wow, how did that happen," forgetting that the insulin pump is attached to me, literally, twenty-four hours a day. I could have banged into a door jam (not that I ever do that - nope, not me ), dropped the pump on the floor, jostled it against a bag or a package, or, for all I know, Siah could have gone at the thing with a hammer . No telling how this little pump ended up wounded. I called the Minimed customer service line and pleaded my case. Thankfully, since my pump is under warranty until 2011, they said they'd overnight a new pump my way. "It's a refurbished model," the slightly sleepy-sounding service rep told me, and I could hear her fingers tapping against her computer keyboard as she typed up our discussion. "Not a problem. I've had one once before ." I'm all for recycling, and I also believe in the value of "certified, pre-owned" merchandise. But I thought about the places that this pump has been with me. This one insulin pump was built into my wedding dress , traveled to Spain and visited a movie set with me, and has been a part of my first pregnancy . It comes to bed with me every night and it has been tucked close against my body for countless hours at a time. I can't help but wonder where this refurbished pump has been. Is it from across the country, maybe a California pump? Has it ever experienced a freezing cold New England winter? Has it ever been with a woman before? C Continue reading >>
Program Expired
Thank you for your interest in the t:slim X2 Upgrade Program. This program ran from October 24, 2016 through September 30, 2017. Though this program is no longer available, we have a team of Pump Therapy Specialists who can work with you to review your insurance benefits to help determine your lowest out-of-pocket option for getting a new Tandem pump. Call us at (877) 801-6901, Monday – Friday from 6am to 5pm Pacific Time, or click the “Get Started” button in the menu above. About the t:slim X2™ Insulin Pump: The simple-to-use t:slim X2™ Insulin Pump is the smallest pump available, the only pump capable of remote feature updates, and the only available pump that is compatible with Dexcom G5® Mobile continuous glucose monitoring (CGM).1-4 Explore the t:slim X2 Pump 38% smaller than MiniMed 630G and 670G and at least 28% smaller than MiniMed 530G, Animas Vibe and Omnipod System. Data on file, Tandem Diabetes Care. Additional feature updates are not currently available for the t:slim X2 Pump with Dexcom G5 CGM integration and are subject to future FDA approvals. Charges may apply. Dexcom G5 Mobile CGM sold separately. CGM coverage may vary based on insurance. Please consult your CGM supplier for coverage information. Continue reading >>
Elbow Grease & Insulin Pumps
I have been on (almost) every insulin pump that is available in the US since starting on one almost 12 years ago. The Disetronic HTron+, the Accu-chek Spirit, the Omnipod, the Animas Ping and now the Minimed Revel. You can say that Im sort of a diabetes-paraphernaliajunkie if youd like, but I like to think of it as just being on the search for what works the best for me. I kept my HTron+ for 6 years before it died on me. LiterallyI was at my boyfriends (who is now my husband, Erik) house one night and it beeped a loooooong beep and flashed an error on the screen. When I called customer support, they said it had lived its life and was dead now. I was completely upset and floored. I loved that pump. It was my first one. It was the biggest step I had ever taken in self-management of my diabetes. I wish now I hadve kept the thing. That was when the search began to find another pump to fit me and my needs. There werent but so many options that I knew of, but all I knew was that I did not want a Minimed pump. It wasnt water proof and it lookedold. It wasnt pretty to me. So, I went with the Accu-Chek spirit. It was just an upgrade to what I had, so I knew what to expect, except this one had the option of a cell-phone for logging and stuff cool right? After a while, I hated the system because it was a hassle to me. That cell-phone wasnt looking too awesome any more. Also, I had gotten married and was now on his insurance plan, so since they hadnt paid for the Spirit, I could upgrade to a different one if I chose. At the time, my endo wanted me to be the ginny pig for the OmniPod. After trying and trying to get her to sign off on it (she had a change of heart somewhere in there, I guess), I had the system in my hands within a couple of weeks. I was elated. No wires, no tubes, a Continue reading >>
Product Warranties
Animas® Pump Warranty Animas Corporation warrants that the Animas® Insulin Pump will be free from defects in material and workmanship for a period of four (4) years from the date of purchase by the original purchaser. This limited warranty extends only to the original retail purchaser. If, during the warranty period, the pump should fail because of a defect in material or workmanship, it may be returned to Animas and Animas will repair or replace your pump with a new or recertified pump, at Animas's option, without charge to the purchaser. In certain circumstances and at its sole discretion, Animas may instead elect to refund all or a portion of the purchase price of the pump to the purchaser. Freight and transportation charges, where applicable, incurred in shipping a pump to be repaired or replaced under this limited warranty will be paid by Animas. In the event a pump is replaced or repaired under this warranty, the warranty period shall not be extended. Once you have received your repaired or replaced pump, you must return your original pump to Animas. In the event it is not returned, this warranty shall be void and the user will not be entitled to future pump replacement or repairs. For full return instructions, read more. This limited warranty is valid only if the Animas® Insulin Pump is used under normal use and conditions and in accordance with the manufacturer’s instructions as detailed in the Owner’s Book provided to you at time of purchase. This limited warranty does not extend to any damage resulting from the following: changes or modifications to the pump by the user or any other third person after the date of manufacture; service or repairs performed by any person or entity other than an Animas®-authorized service person; a force majeure or other e Continue reading >>
My Boobs Are Costing Me $7000 (a.k.a. Time For A New Insulin Pump)
Opening Note: If the title of this post seems like a shameless grab for attention, that’s because it is. I’m really interested in some opinions/feedback from other pumpers on this post. However, being largely absent from the blogosphere since having Baby B (I’m spending lots of time with the kids instead of at the keyboard, and also dealing with some wicked carpal tunnel) makes me feel the need to put a little extra effort into getting this post noticed. So if you’re here just to read about boobs, you’ll likely be disappointed. If you’re here as a pumper – please read on and leave a comment! Back in April, I had a baby. You may already know this. You may also already know that I had a c-section. Normally I wear my pump (a Medtronic Paradigm) clipped to the waist of my pants/shorts/skirt/pyjamas, but after my c-section I found it a bit uncomfortable to wear it near my belly while sleeping, so I decided to keep it between my boobs at night. It’s probably also no surprise to anyone that boobs tend to expand significantly when you’re breastfeeding a baby. So that pump was in there nice and snug. What may be news to some, though, is that hormones take a while to settle down after having a baby, and these wacky hormones can cause night sweats. I don’t mean seems-a bit-warm-in-here sweating. No, I mean doing-cardio-outside-in-summer sweating. Does anyone see yet where this story is headed? It is important to note that Medtronic pumps are not advertised as being waterproof. I was quite well versed in the dangers of exposing a Medtronic Pump to water after I accidentally took my pump swimming with me last year. But I’ve always sort of assumed that they would be somewhat water resistant. And definitely sweat resistant. I mean, athletes wear them, right? I re Continue reading >>
Can I Buy Used Insulin Pumps?
Q: Last summer, through one of your links, I found a few used MiniMed pumps for sale—$1,500 or so—and now I can’t find the link. Do you have any information on where to pick up a used pump? Tiffany Flowers Internet A: This question is a bit probematic. An insulin pump is a regulated medical device that can only be dispensed with a prescription. Assuming that this matter could be taken care of, the second problem is knowing the condition of the pump and the warranty remaining—if any. The pump companies address this in that, for a nominal fee (about $50), the registration for a particular pump can be changed from one owner to another. This cannot be done, however, until it can be determined that the person in question has the training necessary to use the device and that the requisite medical-support team is in place and willing to sign off on the process. As far as I know, each of the pump companies has a refurbishment program where, for a fee of around $500, they will refurbish the pump, bring it up to its original specifications and warranty it for some period of time. There remain some legal questions that should be answered prior to purchasing a used pump: Who really owns it: the seller or their insurance company? Was it purchased outright or is it a leased pump? As far as where they can be bought, pumps appear from time to time on Ebay.com and on other auction sites. I would strongly suggest that you ask Animas, Disetronic and MiniMed about their specific policies on pump transfers and the availability of refurbished equipment. This question does not have one “right” answer, though it does have many wrong ones. I think that it’s safe to say that none of us were happy when we first found out that we had diabetes. The words “you’re a diabetic” or � Continue reading >>
Think Twice About Tandem's Tslim
Registration is fast, simple and absolutely free so please,join our community todayto contribute and support the site. This topic is now archived and is closed to further replies. I liked the idea of a touch screen and a colored screen, so when it came time for me to choose another insulin pump I chose the Tandem Tslim. All went well for about 6 weeks until I began having issues. For one, the pump did not want to accept a charge using the charging cable that came with the pump. I called customer service and they went through the troubleshooting steps and decided they would send me a replacement pump (which of course is a refurbished pump). The refurbished pump worked ok until last night when it too, refused to accept a charge using the charging cable. SInce Tandem's Tslim only works after being charged via USB port or being plugged into an outlet, I was distraught to think that once again I would be faced with calling customer service. After reaching customer service the person I spoke with decided he would send me yet another refurbished pump. And of course since it was 10:00 p.m. on a Friday night, I had a choice of getting the replacement on either Sunday or next Tuesday. This replacement pump that is coming will be my 3rd pump in 4 months of pumping with Tandem. So if you are getting ready to make a choice for a new pump - think twice before choosing Tandem. we didn't have issues charging Ashleigh's tslim. Our issue was that her BG numbers started rising when she switched from animas to tslim. Whereas before we saw numbers in the 400s like twice in 5 years time, we were seeing 400s at least 1-2 times a week. 300s we used to see maybe once a month, and on tslim we were getting them 2-3 times a day. Most people on the tslim don't seem to have any issues but i have sp Continue reading >>
The Fda Disses Insulin Pumps | Diabetic Connect
By Amy Tenderich Latest Reply2009-01-02 20:08:06 -0600 That big news story about how insulin pumps are dangerous for young people is baloney, and very damaging. For the scoop, see I think parents should be aware of the potential problems but I think the potential problems of daily injections are just as big a deal. It's a major illness so there will always be problems but the pump makes anything you to have to deal with so much smaller that it seems worth it. I know there are those who still believe in a cure one day (I dont) but this is the next best thing. I've been a pump user for well, a VERY long time (over 20 years, back when the pumps were the size of small books). Yes, there is on occassion times when I may not get the insulin I need because of a site obstruction, etc. Pump users are TRAINED what to look for when their blood sugar runs high for no readily apparent reason. OVER ALL, I am in (and my blood sugars are under) MUCH better control than I was when I was taking multiple shots per day. I would say that the benefits of pump therapy FAR OUTWEIGH any negatives people may find. Where do they get this stuff. Doesn't the FDA have anything better to do? Like stop letting bad vegetables come here from Mexico? I think someone called who did not know what they were doing and the kid lied to his or her parent, so Mom or Dad said let's call the FDA.. Lordy now the idiots are in charge(FDA). That is a group we could use less of! I have been a diabetic for 34 years. I did have a pump from 2002 until 2006. I have never had better control of my diabetes and since it broke and I can't afford another I am back to where I was in 2002. While on the pump my eyesight got better (my eye doctor was thrilled), my weight was under control (I have gained 50 pounds since it broke), Continue reading >>
