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Medtronic Insulin Pump A21 Error

Medtronic Cgm A21 Error

Medtronic Cgm A21 Error

This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More. Ive been getting this error every time I have changed the battery for the last 3 times and it's irritating to say the least as it resets and loses the signal. Any clues out there as to what's happening? The manual says I have to call the 24 hour hotline but I hate their customer service! Its obviously losing its memory but I am hoping it's a simple solution to fix. Continue reading >>

Button Error On My Insulin Pump: Will Medtronic Come Through?

Button Error On My Insulin Pump: Will Medtronic Come Through?

I’m about as frustrated as a person with diabetes can be. Last night, after a very long day that started at 3:57 a.m. when I woke up to run 17 miles in Atlanta and ended after a family meal in Philadelphia, my insulin pump started to flash “BUTTON ERROR” and beep every few minutes. It took a few minutes for me to realize the problem wasn’t going away. A few hours earlier, while on a flight from Atlanta to Philly I had noticed the pump was being a little weird, but I didn’t pay much attention. I now imagine I have TSA to thank for this situation (although it could be anything, really), since when I showed them my pump and requested a pat down (oh fun) instead of the detector, I was told to go through the detector. Not wanting to get into trouble, I did as I was told. So last night I called the Medtronic 1-800 number and spoke to some very helpful people who assured me that all I needed to get a temporary loaner pump was a prescription from a U.S. licensed doctor, and then they would ship me a new pump overnight (a Revel, not a Veo). Extremely impressed with the great service, I tried to figure out how I could get a prescription at 10 p.m. on a Friday night. Jessica took charge as my frustration and blood sugar levels increased and found two doctors who offered to fax Medtronic the prescription. After it was sent I called Medtronic again thinking I was done and just needed to wait for a UPS or FedEx truck to pull up at my brother-in-law’s house in Philly. But when I talked to the very nice rep she told me the Global Team had gone home for the day and that I would need to wait until they returned (I assumed that meant Saturday morning). Understanding there was nothing more to do, I got my “emergency” supplies out of the refrigerator – Lantus and Apidra pe Continue reading >>

Pump Problem | Diabetes Forum The Global Diabetes Community

Pump Problem | Diabetes Forum The Global Diabetes Community

Diabetes Forum The Global Diabetes Community Find support, ask questions and share your experiences. Join the community I have a Medtronic MMT-754 pump. The original one I had failed under warranty so I was issued a replacement. However now I cannot upload any reports online. I've changed the pump serial number on the carelink website. It gets to 28% and then comes up with a pump communication error. It keeps telling me to check the battery. Saying that I have had a couple of failed battery test alarms. So I replaced the battery (to clarify i'm using the batteries that medtronic supply) but then it still won't upload. The thing is that it doesn't suspend the pump when it's trying to upload either. I've tried manually suspending and trying it but it still fails at exactly 28% every time. I've also tried uploading on several different machines. When I spoke to Medtronic they said that the battery cap may have failed so they are sending me a replacement plastic cap. Is that really likely to be the problem. When i've googled to see if anyone else has had similar it suggests that the memory on the pump itself might be corrupted. Continue reading >>

Re: [ip] Mm 722

Re: [ip] Mm 722 "system Check" Error

From: Nikos Filippou < email @ redacted > Hi Tammee,I've had the same problem and call MM Greece. They told me that an A21 errorproduced when you don't use a proper battery (like Energizer). In the x22pumps if the battery is not proper then rejected by the pump which asks fora new battery. Guardian keeps the battery and (as I told) the system producean A21 error and resets the time and date.Try to use a fresh pack of Energizers and inform us for the results.Nikos FilippouThessaloniki, GreeceOn Thu, Feb 12, 2009 at 1:25 AM, wrote:> In the past 2 months I've had a pump replaced due to an error "A21" which> makes the pump start a system self check and will begin a "count up". The> date/time gets lost and the pump wants to be "rewound". Frankly freaked me> out> when it happened the 1st time, as I'd never seen this before and thought> the> pump was going crazy! All the basals remained programmed, which was nice.>> I called MM and the rep told me what the issue was and said it had to do> with> the "backup internal battery" and to be safe, she would send a> replacement. The next day a new (refurbished) pump arrived.>> Today with this replacement pump MM sent last month, it has occurred again.> However, when called this time, this particle customer service rep said> they> only replace them with "recurring system checks". I assured her the last> time> I called, it was a single occurance and it was replaced. She said not to> worry.>> I wanted to pass this on to you all. I also want to know if anyone else may> have had this same system check with their Minimed 722 and if you> experienced> problems later!>>> Thanks Tammee> ..----------------------------------------------------------for HELP or to subscribe/unsubscribe/change list versions,contact: [email protected] Continue reading >>

Memory Error Sugabeticme

Memory Error Sugabeticme

While on my Revel pump break from the beginning of August until this week, I did as always had and removed the battery and stored it back in the box with all of the Revel component parts. This week, when I pulled it back out, I simply put the battery back in, set the time and date, entered my basal rates and such, and went on about my business. No big deal right? Last night, I decided to upload my pump just to see how the past two days had been since being on it. I plugged in my CareLink USB and went through the process to upload, and it failed. Thinking it must have just lost signal, I clicked the button that was going to retry the process. Failed. So, I checked my pump, checked the USB connection, and tried once more. Failed again. I even restarted my computer thinking maybe something was going amiss inside of the computer parts and just needed to be reset. Nope, the upload failed twice more. I contemplated calling into the 24-Hr help line, but then again, being raised the way I was that its impolite to call after 9pm unless its an emergency I decided not to because it was 10:45pm and I didnt want to be a bother over something that seemed minor in comparison to a pump just not working at all. But I sat there freaking out that something was wrong with my pump or I was doing something wrong upon upload (which I couldnt figure out because I had done this process MANY times before). So, I called. The lady I spoke with was VERY nice. One thing that I do like about their help line is that I dont get a Peggy . I get a person who can talk and understand me just as well as I do them. That means A LOT to me. So, I described my problem and the representative walked me through where to look for some error codes in my pump specifically A21 and A17 both of which I had. What do tho Continue reading >>

Button Errors - Pumping Insulin - Diabetes Forums

Button Errors - Pumping Insulin - Diabetes Forums

Registration is fast, simple and absolutely free so please,join our community todayto contribute and support the site. This topic is now archived and is closed to further replies. I seem to have a knack for getting these..on 2 different pumps ( both mm)...any advice or thoughts wld be appreciated....they have taken several days to clear and reset the pumps...bigger concern is what causes them and how to prevent them...I have a few theories but am curious as to the experiences others have had... First, I'm not on a pump, so take this with a grain of salt. Being into tech devices I find that it's easy to push the wrong button...when "buttons" are involved. It's like typing a response here. I don't always hit the right keys. Knowing hard-wired devices and their integral software it's really an oddity that any device would do something other than what it's programmed to do. That it's being done with "two" different devices...my money is on you being the factor in this. I seem to have a knack for getting these..on 2 different pumps ( both mm)...any advice or thoughts wld be appreciated....they have taken several days to clear and reset the pumps...bigger concern is what causes them and how to prevent them...I have a few theories but am curious as to the experiences others have had... Moisture can cause the buttons to stick. If you wear your pump close to your skin moisture can get inside through tiny cracks. I have had only one button problem on my first pump. The up arrow stopped responding although if I pressed it enough sometimes it would recover. You shouldn't have to wait several days for it to recover - just call Minimed immediately and have them send a replacement. Sent from my HTC Thunderbolt using Diabetes Forums thanx for your reply guys...yes liz..i am also quite Continue reading >>

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