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One Touch Glucometer Error Codes

What Causes A Test Strip Error On My Meter?

What Causes A Test Strip Error On My Meter?

Glucose meters display error messages when there are problems with test strips, problems with the glucose meter, or when your glucose level is higher or lower than normal. One of the common errors is the test strip error. This error is often an easy fix. However, it’s important to understand the test strip error so you can prevent it from happening again in the future. Every time a test strip error occurs you will need to repeat the test with a new test strip. This often results in use of a few test strips which can become costly over time. Test Strip Error First and foremost, make sure you are using the right test strip with your meter. Using test strips that are incompatible with your meter often causes an error. If you’re not sure which test strips to use with your meter, contact the manufacturer. Here are a few common test strip errors: High or Low Operating Temperature: your glucose meter may display a test strip error when the it detects that the temperature is above or below the operating range. Do not perform a test until the meter and test strips reach a temperature within the operating range of your glucose monitoring system. Used, Damaged, or Expired Test Strip: glucose test strips are for single use. Do not use expired, short-dated, used, or damaged test strips. In this case, repeat the test with a new strip. Always read the safety instructions provided in the test strip box. Keep your strips in their original packages and away from heat, humidity and sunlight. Do not leave them open to air because that will make the strip unusable. When you remove a test strip for use, place a clean cloth underneath it in case you drop it; this way it will still be clean and usable. Always dispose used test strips and never use them again. You may also get a test strip Continue reading >>

Support & Faqs | Onetouch Diabetes

Support & Faqs | Onetouch Diabetes

Most of the food we eat is turned into glucose (sugar) for our bodies to use for energy. The Pancreas, an organ near the stomach makes a hormone called insulin to help glucose get into our body cells. When you have diabetes, your body either doesnt make enough insulin or cant use its own insulin very well. This problem causes glucose to build up in your blood. It is important to remember that diabetes cannot be cured but is controllable to a large extent and at Diabetes - Sweet and Simple; we help you simplify all thats diabetes. Ref: Centres for Disease Control and Prevention. Take Charge of Your Diabetes. [Monograph online] 4th edition. Atlanta: U.S. Department of Health and Human Services, 2007. Do you know that there are different types of diabetes? Type1 Diabetes Mellitus: In people with Type1 diabetes or insulin dependent diabetes, the body does not make sufficient or any insulin to meet the needs of the body. It is most often diagnosed in children and adolescents. Therefore, people with Type 1 diabetes need to take insulin every day. Type2 Diabetes Mellitus: Type2 diabetes, also called non-insulin dependent diabetes is the most common type. In people with type 2 diabetes, either the person is not making enough insulin, or the body is resistant to insulin and cannot use it properly. This type of diabetes is more common in adults and older people. It can be managed through a combination of oral medication, and/or insulin, diet and exercise. Gestational Diabetes Mellitus: This type of diabetes is seen in pregnant women. If diabetes is not properly managed at the right time, it can lead to complications. Hence, in this type of diabetes there is a need to be extremely cautious about blood glucose levels. Please remember, controlling each of these types of diabetes re Continue reading >>

Error E-9 On Accu-chek Aviva

Error E-9 On Accu-chek Aviva

Registration is fast, simple and absolutely free so please,join our community todayto contribute and support the site. This topic is now archived and is closed to further replies. I keep getting this error message on my meter when trying to test and cant find my booklet. Does anyone know what this means? If i am not mistaken, the e-9 error are the batteries getting low. You'll probably find the manual on-line : The battery is almost out of power. Change the battery now. See Chapter 5, Changing the Battery. Oh thanx buddy, I just bought 100 strips off Amazon so I was worried and don't want to go through the hassle. I haven't replaced the battery since I got the meter so I guess its time. Phew... now I feel better. Is your ACCU-CHEK Aviva working now? Did you replace the battery? I'm using that monitor also. Oh thanx buddy, I just bought 100 strips off Amazon so I was worried and don't want to go through the hassle. I haven't replaced the battery since I got the meter so I guess its time. Phew... now I feel better. Let me start by saying that I'm not meter bashing here but........I received an Aviva in the mail. I've tried to use it several times and keep getting a code error (don't remember the number). According to the website, the code means that my bg is too low to check. Funny thing is, when I checked with my US, my readings were in the 90-120 range. I've thought of sending it back but I'm not sure I would feel safe using this particular meter. I'm gonna stick with my One Touch meters. That's exactly what I did, and now mine works... I'm using a Performa Nano here in OZ. This error just popped up for me on Sunday evening....to tell me that my battery was dead...and then the unit shut down. No warning. Just the beep and off. Before I'm told, "you should buy back up b Continue reading >>

Glucometer Use Csb/sju

Glucometer Use Csb/sju

WEAR GLOVES & prepare your sharps container Swab selected site with alcohol wipe DRY WITH 2x2 gauze pad Collect sample (see Getting a Sample below) This guide is adapted from the owners brochure and is intended as a quick reference guide. Prior to performing ANY testing, ensure that the TEST STRIP CODE NUMBER matches the indicated CODE NUMBER ON THE GLUCOMETER. If these do not match, follow directions for changing the glucometer code number From time to time, the glucometer may give you a reading or symbol that doesn't make sense. KETONES: this is when the glucometer reads above 240. For our purposes take no additional action. 14 and 30 DAY AVERAGES: glucometers were intended for single patient use only. Disregard this information HI: The glucometer has a reading that is greater than 600! This patient MUST be further evaluated, however is NOT necessarily in immediate life threat. LO: Indicates a DANGEROUSLY LOW GLUCOSE READING. INITIATE TREATMENT IMMEDIATELY AND INITIATE ALS Response Continue reading >>

Onetouch Verio Monitor Question

Onetouch Verio Monitor Question

D.D. Family T2 for a few years-diet, exercise, Metformin I was wondering if anyone else uses the OneTouch Verio IQ, and if so, whether you've had problems with it? I used to use the Accu-Chek Compact, for a long time, and now that it's died and I'm with Kaiser, they gave me the OneTouch Verio IQ. I got it in July and didn't get around to using it at first, but when I did (a few weeks ago), I kept getting an error message, #4, something about a test trip error. So I phoned the company, and they had me try some things over the phone. BTW the doctor had given me 3 containers of strips, and I had tried strips from all 3 and gotten nothing but errors. However, the test solution did work fine. So anyway, the company sent me a new monitor, but no new strips. The woman on the phone had said they would send me some new strips as well. I tried using it and out of about 15 tries I got one good reading in the morning, but when I tried after lunch, it just wouldn't work. I followed the instructions, and what the woman told me on the phone, and I also tried putting my blood on the strip all different ways to see if one would work better, but I keep getting that same darned error message, until I gave up (I tried strips from the 2 remaining bottles of strips that they said to keep and use). I was wondering if anyone else had this problem or if there's some trick to it. I tried phoning the company again but they're closed now. D.D. Family Glucose Disregulation since 2005 I have been using this meter for some time. The error #4 is a strip fill error. The Verio IQ is different than the OneTouch and uses the Gold strips which fill differently. They fill from two very small ports on the side of the strip rather than the end. You need to make sure you lance and position the blood drop to t Continue reading >>

High? What Your Glucose Meter May Know, But Isn't Sharing

High? What Your Glucose Meter May Know, But Isn't Sharing

Your glucose meter might be keeping secrets from you. If and when you see a message on the screen alerting you to a "High" blood sugar, the meter probably knows more than it's telling you, as in the exact numerical value associated with that warning. But the device makers decided that we don't need that information... This came to light (in our brains, at least) following the March 25 announcement that almost two million LifeScan OneTouch VerioIQ meters were being recalled across the globe. LifeScan issued warnings on three brands of its OneTouch meters, totaling over 1.8 million meters worldwide! About 90,000 of its popular VerioIQ meters here in the U.S., part of the 1.2 million of those meters sold globally, and two brands sold outside the States: the OneTouch® Verio®Pro consumer meter and VerioPro+ professional meter. The reason for the recall? The meter software isn't properly registering extremely high blood sugars. At a certain point the meter shuts down with no warning and without alerting you to the hyperglycemic danger. The number you have to reach for this to happen: 1024 mg/dL (or 56.8 mmol to those outside the U.S.)! Geez, the number 1024 is oddly specific... Like many meters, LifeScan's units only show a numerical value for anything between 20-600, while anything outside that range just displays an "Extreme Low Glucose (below 20 mg/dL)" or "Extreme High Glucose (above 600 mg/dL)" message. So, who would have thought the meter actually knows when you've tipped past 1023? Maybe our meters are smarter than we give them credit for, despite the fact that they're sometimes a bit off thanks to that pesky +/-20% accuracy standard that we don't think is good enough. Why No Numbers? LifeScan confirmed our suspicions: Yes, their meters can track your blood sugar's n Continue reading >>

Getting Accurate Blood Glucose Test Results

Getting Accurate Blood Glucose Test Results

For the most part, blood glucose meters—devices that measure and display blood glucose levels—are simple to use and provide readings you can trust. But they aren't perfect and inaccurate readings are possible. Extremely high or low readings that are made in error can have serious consquences. Inaccurate readings happen for a variety of reasons, including human error. But the error can usually be corrected without much effort. Here are some common mistakes users make along with tips to help you improve the reliability of your device and your test results. But first, it's important to note that if you get a reading that seems way off—especially one that doesn't match your symptoms—always perform a re-test. When re-testing, take your time to ensure you are using the strips and the device correctly and repeat the procedure. If you get a similar reading again, call your healthcare professional or the phone number on the back of the meter as malfunctions can occur and product recalls happen periodically. The following factors can impact meter accuracy.If you find you are contributing unintentionally to the problem, take the necessary steps to get the right results: Be sure your meter and hands are clean. It seems like a no-brainer, but a dirty meter can alter your reading. Clean your meter regularly, and before you do a reading, wipe off any noticeable blood, dirt, or grease. It's also vital to perform your test on a clean fingertip. Wash your hands with soap and warm water before extracting a blood sample. Be aware of test strip issues. Make sure your test strips are compatible with your meter. Saving money by purchasing less expensive strips that are not designed to work with your meter is a bad idea. Be sure the strip is inserted correctly into the meter. Test stri Continue reading >>

Onetouch Verio Flex Glucose Meter Review | Diabetesmine

Onetouch Verio Flex Glucose Meter Review | Diabetesmine

We're sorry, an error occurred. We are unable to collect your feedback at this time. However, your feedback is important to us. Please try again later. Of course, we get excited about new technology and love being able to test drive the latest gadgets. And with my 32 years of type 1 experience, I do appreciate how far we've come. From time to time, I enjoy looking back on the past D-tech to give myself perspective on just how good we have it today. But as much as I love progress, I'm not a fan of removing basic features that have made our lives with diabetes easier and more flexible in this day and age. Sadly, that's what I feel the newest OneTouch Verio Flex glucose meter by LifeScan does. This meter launched at the end of February 2016 seems like a step back in time by at least a decade. Of course, the whole point of this curvy new white-faced meter is to offer a very prominent "color range indicator" for low, in-range, and high readings (blue, green, red) to help patients who otherwise had trouble interpreting their blood sugar results. What comes to mind are older patients or probably many type 2's who may be less savvy about what the numbers mean than those of us making insulin dosing decisions all day long. The company touts : "While it has broad appeal as a simple, intuitive meter on its own, patients can also use the meter's built-in Bluetooth Smart Technology to wirelessly connect with the companion OneTouch Reveal mobile app available on compatible iOS and Android mobile devices." In other words, it's supposed to be a super-simple meter, but with all the latest wireless bells and whistles. Odd combination. It replaces the now-discontinued Verio Sync , which may still be lingering on store and pharmacy shelves. There are a number of good points about the new F Continue reading >>

Frequently Asked Questions (faqs) | Onetouch

Frequently Asked Questions (faqs) | Onetouch

Our Customer Care representatives are available to help answer any questions about our blood glucose monitoring systems, but you may find it more convenient to get your answer from our FAQs. Weve collated our most frequently asked questions below. We hope you find them useful. I have ordered a new OneTouch meter but haven't received it yet. How can I find out when I will receive it? If you have ordered a new OneTouch meter online or through Customer Care, it should be with you within 28 working days from ordering. Please contact OneTouch Customer Care on 0800 121 200 (UK) or 1800 535 676 (Ireland) if it is outside that timeframe and you want an update on the status of your order. 2. Using the registration card supplied together with your meter 3. Contacting OneTouch Customer Care on 0800 121 200 (UK) or 1800 535 676 (Ireland). Please make sure that you have your meter to hand in order to make the registration process simple. My OneTouch meter is broken, how can I get a new one? If you think your OneTouch meter is broken, you can review the product FAQs for online help or contact OneTouch Customer Care on 0800 121 200 (UK) or 1800 535 676 (Ireland). Please make sure you have the meter and test strips to hand when you call. Alternatively, contact your healthcare professional. My OneTouch blood glucose meter doesn't seem to work properly. What should I do? If you are experiencing problems with your OneTouch meter, please first check the "Troubleshooting" section in your Owners Booklet. If you are still experiencing problems, please contact OneTouch Customer Care on 0800 121 200 (UK) or 1800 535 676 (Ireland) and we'll do everything we can to help resolve the problem. Please make sure that you have your meter and test strips to hand when you call. Continue reading >>

Type 1 - One Touch Select (+) Error 5 | Diabetes Forum The Global Diabetes Community

Type 1 - One Touch Select (+) Error 5 | Diabetes Forum The Global Diabetes Community

Diabetes Forum The Global Diabetes Community Find support, ask questions and share your experiences. Join the community I've not long ago got a new One Touch Select Plus meter (1) & had "Error 5" messages immediately after applying the blood. Then calling Customer Services, getting another meter (2) & returning the test strips (being an error with the strips, apparently!!) still getting the same error message, though able to get the occasional reading. Once again calling Customer Service, they supplied some control solution with once again another meter (3) though still getting the same error message. HAS ANYONE ELSE HAD THIS TROUBLE WITH THE METER???? Supplying the company with details of the meters & test strips I was using at the time, they're still unaware of the cause of the error. Also awaiting response of whether they require the meters returns for analysis, if not HOW CAN THEY BE DISPOSED OF SENSIBLY?? As the chemist doc's won't take them to dispose or return themselves, unless I'm given a paid return envelope to return them all with strips. I used to use one of them and I got the same and I just went to a different manufacturer for a different meter and I got a contour next one meter and I find it a lot better than that one and it is easier to use it and you don't get any error messages and you don't need to worry about placing to little blood as you get a second chance to add more and they are done by Bayer and are a lot smaller than that one you use and you can add insulin dose in to it and I also use a next usb meter which is nearly the same and has a rechargeable battery in it and again no error messages on it Hey, I have a similar meter 'One Touch Ultra Easy'. Sometimes, when I am in a rush, I insert the blood too quick into the strip (meaning before the Continue reading >>

Everything You Need To Know About Diabetes Test Strips

Everything You Need To Know About Diabetes Test Strips

Update: A lot of our readers ask us where can they find the best deals for test strips. We personally recommend Amazon. You can check the list of selections they offer by clicking here. Blood glucose test strips play a crucial role in helping you to monitor your daily blood glucose level and giving your doctor the data to adjust your medication to control your diabetes symptoms. Without the help from these little disposable strips, life with diabetes can become even more chaotic than ever. But what exactly are these thin little plastic slip and why are they so expensive? Are there any alternative method I can use? Where can I get the best deal on these test strips? This article will answer many of your questions and concerns regarding these blood glucose test strips: Table of Contents History on Glucose Test Strips How Does the Test Strips Work Why Are the Strips So Expensive? And Why the Price Discrepancy? Why Must Diabetic Patients Use Glucometer and Test Strip? How Often Should You Administer A Blood Glucose Test? How to Find Out if Your Glucose Monitor is Accurate? How Accurate Are the Test Strips? How to Find Out if Your Glucose Monitor is Accurate? What is a Urine Glucose Test? Can’t I Use This Procedure Instead? Expiration of Test Strips Medicare Plan B Coverage for Glucose Test Strips Where to Get the Best Deal on Test Strips? Ways to Save of Test Strips How to Avoid Counterfeit Blood Glucose Test Strips Can You Reuse Test Strips? Can You Make Your Own Test Strip? 4 Most Affordable Meters How to Pick the Right Glucometer? How to Dispose Used Test Strips, Lancets, and Needles? What to Do with All These Test Strip Containers? Selling Your Glucose Test Strips A Good Idea? Odd Way to Earn Some Money Back Questions? History on Glucose Test Strips The first glucomet Continue reading >>

Freestyle Flash Error Codes

Freestyle Flash Error Codes

It is important for a person with diabetes to monitor his blood glucose on a regular basis. The FreeStyle Flash is a blood glucose meter made by TheraSense. It uses 0.3 microliters of blood to measure the amount of blood glucose present. There are issues that will cause the meter to give incorrect readings. Specific error codes help the user determine and correct the problem. Error code 1, displayed as Er1, could mean that the blood sample is too small, the test strip is defective, the blood glucose is below 20 milligrams per deciliter (mg/dL) or the meter is malfunctioning. Use the control solution to test the meter before retesting with blood. If the test results are correct, conduct a new test with a fresh blood sample. Er2, or Error Code 2, could mean that there is a problem with the test strip or meter. It could also mean that the blood glucose is above 500 mg/dL. If you apply the control solution labeled High when the meter is below its normal operating temperature, you will receive this error. Use the control solution to test the meter. Perform a new test with a fresh blood sample. Error code 3 is displayed as Er3. Failing to follow the test procedure, a faulty test strip or meter malfunction can cause this error. Test the meter with the control solution, and then retest with a fresh blood sample. Do not apply blood to the strip before it is inserted in the meter or before the blood droplet appears on the screen. Error code 4, or Er4, means there is a problem with the strip or the meter. Test the meter with the control solution. If the test results are within the correct range for the solution, retest with a new strip and fresh blood sample. There is no error code 5. Error code 6 is displayed as Er6. This error means that the strip code number was changed while Continue reading >>

My Contour Meter Is Displaying An 'e3' Code, What Does This Mean?

My Contour Meter Is Displaying An 'e3' Code, What Does This Mean?

My CONTOUR meter is displaying an 'E3' code, what does this mean? An E3 Error Code means the meter is sensing that blood has already been applied to the test strip (or the strip has already been used). What to do: Please make sure you see the flashing blood drop on the display before adding the blood sample. Ensure that you are using a clean, new strip each time you If issue persists contact Customer Support at 1-800-348-8100. Please tell us how we can make this answer more useful. The information brought to you by Ascensia Diabetes Care US, Inc provides general information. It is not intended to be used as medical advice, diagnosis or treatment and should not replace the advice of your Healthcare Provider. 2016 Ascensia Diabetes Care US, Inc. All rights reserved. Bayer , the Bayer Cross are trademarks of Bayer. CONTOUR, No Coding, the No Coding logo , Sip-In Sampling, Second-Chance, the Second-Chance logo are trademarks of Ascensia Diabetes Care US, Inc. Ascensia Diabetes Care, 5 Wood Hollow Road, Parsippany, NJ, 07054 United States Continue reading >>

An Analysis: To Code Or Not To Codethat Is The Question

An Analysis: To Code Or Not To Codethat Is The Question

An Analysis: To Code or Not to CodeThat Is the Question Diabetes Technology Consultants, Wyckoff, New Jersey Correspondence to: Barry H. Ginsberg, M.D., Ph.D., Diabetes Technology Consultants, 501 Lydia Lane, Wyckoff, NJ; email address [email protected]_setebaid Disclosure: Dr. Ginsberg is a consultant for Bayer Diabetes Healthcare, Roche Diagnostics, and AgaMatrix. Author information Copyright and License information Copyright 2008 Diabetes Technology Society See the article " Performance Evaluation of a New Blood Glucose Monitor That Requires No Coding: The OneTouch Vita System " onpage814. Most blood glucose monitoring systems need coding to correct for variation in lots of enzyme, which leads to differences in lots of strips. About 16% of patients miscode the meters, although the magnitude of the miscoding is unstudied. This miscoding has the potential to cause errors as high as 30% and to cause errors in adjusting insulin therapy that could lead to hypoglycemia at least 10% of the time. Studies of these systems suggest that they have accuracy similar to other current meters and have similar physical characteristics. Because they do not require coding, they are often easier to use. No-coding systems have the potential to avoid some errors in blood glucose. Keywords: accuracy, auto code, glucose, monitoring, no code The earliest blood glucose meter, the Eyetone, required a two-point calibration before each test, making it too difficult for most patients to use at home. 1 When newer meters did away with this cumbersome procedure by just inserting a code (number) into the meter, the era of modern blood glucose (BG) monitoring began. The enzymes used in blood glucose strips are purified from microorganisms and often have significant lot-to-lot variation. Used in th Continue reading >>

Diabetes Is Hard: A Humbling Experience With Er5

Diabetes Is Hard: A Humbling Experience With Er5

Diabetes is hard: A humbling experience with Er5 I dont have diabetes. But I do think about diabetes a lot, read about diabetes a lot, and certainly talk about diabetes a lot. So, this past week, I decided it was time to walk the walk. I opened up a shiny package for a new glucometer with the plan of monitoring my glucose 3 or 4 times a day for several days. I actually read the instruction manual on how to properly set the time and date, and did so within a few minutes. As long as I was going to do this, I at least wanted my data to be accurate, a true quantified-self experiment (of course, choosing a night where I went out for a hamburger and fries was a true test of my pancreas abilities!). Then, like a know-it-all physician, I tried to check my sugar. Er5 said the screen. Hmmm. Did it again. Punched hole #2 in my finger. Ouch. Er5. Maybe I didnt get a big enough drop of blood. So, I cranked up the dial on the lancet device from 3 to 9 so I could get the deepest finger puncture and guarantee a burgundy nugget for the test strip. This time, ouch out loud. Er5 on the screen again. I did this several times, howling in pain down the hall of my apartment, and said to my fiancee, this hurts! I cant believe I ask people to check their sugar multiple times a day! And worse, I cant even do it right! At this point, I figured the test strips must be defective so I googled Er5 onetouch ultramini to see what was going wrong. I didnt have another vial of test strips so I was hopeful that test strip damage was not my issue. If it was, my experiment would be over rather quickly. I had to read a little further to find out that an incompletely filled confirmation window actually means, you are not putting the blood on the test strip properly. It turns out, rather than placing the drop Continue reading >>

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