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Medtronic Technical Support

Medtronic Brooklyn Center, Mn Technical User Support Analyst Jobs

Medtronic Brooklyn Center, Mn Technical User Support Analyst Jobs

Medtronic Brooklyn Center, MN Technical User Support Analyst Jobs Medtronic Inc. Minneapolis, MN Posted 19 days ago Bachelor's Degree * 4+ years of IT experience with a Bachelor's Degree * 2+ years of IT experience with a Master's Degree NICE TO HAVE * Experience in a business analyst role and trans Medtronic Inc. Mounds View, MN Posted 18 days ago Careers that Change Lives This position provides the process and technical business analysis skills for Enterprise Productivity Services. The potential candidate will work in a team to support the... Medtronic Inc. Mounds View, MN Posted 19 days ago challenges within the current technology environment. The role will design, improve, and/or build new sales enablement capabilities to increase the value to end users. This role will also provide tech Medtronic Inc. Mounds View, MN Posted 60+ days ago challenges within the current technology environment. The role will design, improve, and/or build new sales enablement capabilities to increase the value to end users. This role will also provide tech Medtronic Inc. Mounds View, MN Posted 3 hours ago diagrams, and MS Visio software * Provide support and end-user training for externally facing mobile apps * Ensure proper validation documentation is in place for all projects (i.e. Medtronic System.. Medtronic Inc. Mounds View, MN Posted 60+ days ago planning for this platform. Impact patient outcomes. Come for a job, stay for a career. Participate in design sessions with Business Analysts, User Experience designers, architects, and developers... Medtronic Inc. Mounds View, MN Posted 60+ days ago continued business sponsorship, engagement, and commitment. * Support will include, 3rd level support of: o Timely resolution of problems; consulting; and technical expertise o SAP ECC * Some Continue reading >>

24-hour Helpline | Medtronic Diabetes

24-hour Helpline | Medtronic Diabetes

From your first training session to ongoing support, our global team is always there to help. Provides you with an innovative and customized learning experience to excel. Resources on how to get the most out of your Medtronic products. Provides replacement supplies and devices for patients that have limited access. By submitting this form, you are granting Medtronic MiniMed, Inc. ("Medtronic") permission to add your contact information to its database for sending you additional information and communications related to Medtronic products and therapies. You may revoke this permission at any time by e-mailing [email protected] or by sending a request in writing to: Medtronic MiniMed, Inc. c/o Customer Support, 18000 Devonshire Street, Northridge, CA 91325-1219 Medtronic respects and upholds the confidentiality of your personal information. We will not share your personal information with any third-parties, except as otherwise noted in our Website Privacy Policy . MiniMed and SmartGuard are registered trademarks, Always By Your Side is a service mark of Medtronic, MiniMed Inc. Continue reading >>

Contact Us | Medtronic

Contact Us | Medtronic

If you have a security-related issue or concern, please do not fill out the online form below. Instead, call us directly at (800) 328-2518 and indicate the nature of your concern. Based on the urgency of the issue, a member of our security team will follow up in a timely manner. Medtronic is committed to providing quality customer service. However, due to the number of online inquiries we receive, we may not be able to respond within the same business day. If you need a response during the same business day, call Medtronic at (800) 633-8766 (toll-free within the United States) or (763) 514-4000 (worldwide). Do you have a security-related issue or concern? Are you a security researcher and want to report a possible medical device or product security vulnerability? Learn what to do . Contact Medtronic Outside the United States Please follow the link below to send a message directly to the Medtronic office in your country or region. I am a physician or healthcare professional Do you have a Medtronic device or therapy? * To share an idea for a possible new product or therapy, please visit Innovate with Medtronic . We ask for full contact information only to consult your Medtronic records when replying to your question. We never share your contact information. Please note: We will respond to your comments or inquiry via email or telephone. Our email response will include your first and last names and will repeat your message to us, which could include personal information about your health. If this is a cause for concern, please call Medtronic Patient Services instead of submitting this form. For more information on how we safeguard your data, please review our privacy policy . Please note: We will respond to your comments or inquiry via email or telephone. Our email respon Continue reading >>

Senior It Supervisor - Technical Support Center

Senior It Supervisor - Technical Support Center

Provide leadership to IT Support Center team that provides 24X7 technical support via phone and electronic support. This key leadership position will manage the day to day operations of a team of analysts that provide world class IT support to our current and future internal Medtronic clients. Impact patient outcomes. Come for a job, stay for a career. Daily IT Support Center staff leadership Provide leadership, management, and development assistance for the team members to achieve stated goals. Includes: oConduct a minimum of 5 quality reviews for each team member per month. Daily IT Support Center operations leadership Monitor, manage, and adapt daily operations of team to ensure that SLAs and other stated objectives are met oScheduling, out of office policies, coverage, queue management, customer escalations oDisaster recovery planning and execution oDefine and execute on projects and initiatives in support of team operations and objectives, such as training, support engagement, etc. Projects outside of the above Participate in IT projects and initiatives as necessary and ensure that work is completed on schedule and following established procedures and schedules Participate in the strategic planning of the department in manners related to staffing, financials, and overall direction of the organization Other responsibilities and tasks as assigned by Management 3+ years of IT Experience with a Bachelors Degree 1+ years of IT Experience with a Masters Degree 1+ year of IT Supervision, Technical Lead or IT Leadership role Demonstrated leadership and people management experience and skills Strong communication skills, including written and verbal communication with employees, clients, and vendors. Functional knowledge of computer systems, infrastructure, and application Continue reading >>

Technical Service - Medtronic Plc

Technical Service - Medtronic Plc

We provide comprehensive technical support for all our products. Call us at 877-501-8737, or direct specific questions and requests for technical information to [email protected] . Several system warranty and service contract options are available please contact your local sales representative for options and pricing. Preventive maintenance is recommended every six months to ensure the safe and effective operation of the equipment. Performed by a Medtronic Service Representative. PM service training includes a full system PM performed by a Medtronic Service Representative as well as on-site training of the PM procedure for up to two biomedical staff. The PM tool kit contains all of the tools required to complete a PM service. Only customers who have successfully completed the PM service training may rent the PM tool kit. On-site service visit performed by a Medtronic Service Representative. Examples of a non-repair service visit include room and/or bed qualification changes. Several system warranty and service contract options are available please contact your local sales representative for options and pricing. Regular software upgrades provide innovative new features, maintenance and performance improvements. Phone support is provided to customers at no additional charge. Continue reading >>

Senior Technical Support Specialist Resume Example (aerotek, Medtronic) - Newhall, California

Senior Technical Support Specialist Resume Example (aerotek, Medtronic) - Newhall, California

Senior Technical Support Specialist, 11/2015 to Current Aerotek, Medtronic Northridge, 91325, CA Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. Perform the same duties as a technical support specialist, but also support the Continuous Glucose Monitor System which works along with the insulin pump. IT support and troubleshooting for Medtronic\'s Carelink Software, Medtronic\'s Minimed Connect software, hardware, and general inquires about the product. Which is compatible with I phone and Android devices. Downloading Java and drivers to customers PC or Mac. Assist patients with troubleshooting issue when accessing cloud base software Carelink. Supportpatient issueswith compatibility withWindows XP,7,8,9,10 and Mac OS X 10.7.5 through 10.11 Remote support if needed and will also educated patient on any software or hardware inquiries related to the products being used. Technical Support Specialist, 04/2015 to 11/2015 Aerotek, Medtronic Northridge, 91325, CA Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Created cases and claims for damaged, lost or displaced packages. Resolved problems with malfunctioning products. Conducted research to address customer concerns. Provided customer service and technical support for customers experiencing an issue with or having a question about their diabetes therapy device (insulin pump) or related diabetes therapy products. Remained up-to-date on the latest technol Continue reading >>

Customer Support - Medtronic Diabetes Uk

Customer Support - Medtronic Diabetes Uk

Our customer support section aims to offer whatever you're looking for with regards to your diabetes management needs. Please click on one of the topics below where you will find answers to many frequently asked questions. CONTACT US ONLINE or call our 24/7 helpline. Youll never need to reschedule or wait in for deliveries again. The content and all information provided on this website is for your informational use only and is not intended to be a substitute for professional medical advice, diagnosis or treatment in any manner. The patient stories provided are experiences specific to a particular patient. Responses to a treatment may vary from patient to patient. Always talk with your physician about diagnosis and treatment information and ensure that you understand and carefully follow that information. 2016 Medtronic International Trading Sarl. All Rights Reserved. No part of this website may be reproduced or utilized in any form or by any means without permission from Medtronic International Trading Sarl. MiniMed, Bolus Wizard, SMARTGUARD, Guardian, Enlite and CareLink are trademarks of Medtronic, Inc. and its subsidiaries. CONTOUR is a trademark of Ascensia Diabetes Care. Continue reading >>

Carelink Express Technical Support Specialist (work From Home)

Carelink Express Technical Support Specialist (work From Home)

CareLink Express Technical Support Specialist (Work From Home) Thanks for your interest in the CareLink Express Technical Support Specialist (Work From Home) position.Unfortunately this position has been closed but you can search our 2,304 open jobs by clicking here . BA/BS degree in health, applied sciences, or engineering field 2+ years in CRDM device management field interacting withcustomers, patients and/ or the clinical use of CRDM products 2+ years in a device follow-up clinic working with Medtronic CRDMdevices, and CareLink. Demonstrated excellent oral and written communication skills Demonstrated thorough product/ industry knowledge Demonstrated analytical/ problem solving skills Demonstrated excellent customer service skills Demonstrated computer application skills Demonstrated time management and organization skills The physical demands described within the Responsibilities sectionof this job description are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularlyrequired to be independently mobile. The employee is also required to interactwith a computer, and communicate with peers and co-workers. Together, we can change healthcare worldwide. At Medtronic, we push the limits of whattechnology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to maketomorrow better than yesterday. It iswhat makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningfulinnovations but we will only succeed with the right people on our team. Le Continue reading >>

Patient Support For Medtronic Deep Brain Stimulation

Patient Support For Medtronic Deep Brain Stimulation

If you feel like something's not right with your therapy, or you're not getting relief from your symptoms, you should call your doctor. You can call Medtronic patient services for help with your device. Call your doctor if you experience any of these symptoms or changes: Pain, redness, or swelling on your scalp, neck, or chest No symptom relief when your neurostimulator is on Pain or discomfort during stimulation (turn off your neurostimulator before calling your doctor) Cannot turn the neurostimulator off or on Unexpected changes in your Parkinsons symptoms You've lost your patient programmer or any charging system component Our patient services department is here to answer your questions about your implanted system or treatment. As always, call your doctor for help with your medical care. Medtronic Patient Services can provide general educational information about Medtronic devices and answer technical questions about Medtronic devices and therapies. Call us at 800-510-6735, Monday to Friday, 8 a.m. to 5 p.m. Central Time. If you have a medical emergency, call 911 immediately. WE SUPPORT YOUR HEALTHCARE PROVIDERS, TOO Throughout your therapy, we provide your doctor and clinic with 24/7 technical support, training, therapy updates, extensive online resources, and a local Medtronic representative who is only a call away. Whenever you need medical care for your DBS or an unrelated medical condition, make sure you tell the healthcare provider that you have an implanted Medtronic DBS system. Give the healthcare provider the name and number of the doctor who manages your therapy it will be on your Medtronic Device Identification Card. If your doctor cannot be reached and there is an immediate need, healthcare professionals can call Medtronic Clinician Services at 800-328-0 Continue reading >>

Medtronic, Inc. Technical Support Specialist Salary

Medtronic, Inc. Technical Support Specialist Salary

Job Description for Technical Support Specialist A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must. Almost all companies require a degree related to information technology, although many do not require any additional experience. However, some of higher-paying positions require experience with analysis of hardware and software. A thorough knowledge of Windows or IOS hardware and software is necessary. In addition, all multimedia technologies should be fully known, and the technical support specialist should also be able to translate the language of complex technology into simple and understandable words to educate others within the company or school. In some cases, this position may require managing others; in all cases, it is important to have good communication and people skills. (Copyright 2018 PayScale.com) Identify problems with information technology system operations and provide potential workarounds. Raise information, bug and feature requests to the development team or senior support specialists. Provide information systems technical support for routine customer issues. Tech Continue reading >>

Technical User Support Analyst Job

Technical User Support Analyst Job

Provide technical support to internal clients, primarily in person, and ensure the optimal client experience through a) superior service, b) quality resolution, c) returning the client to productivity as quickly as possible and, d) adhering to signed service level agreements with Business Units. o Provide in person, phone, or electronic technical support as appropriate for software (internally developed applications, productivity applications, computer operating systems, and internet applications) and hardware (printers, desktops, laptops, drivers, monitors, and MHDs). o Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation o Isolate and determine root cause of technical problems escalated from the Service Desk based on client input, Service Desk analysis, and remote management technology o Determine business impact of problem based on Business Unit criteria o Interact with internal and/or external escalation resources to resolve complex technical issues o Answer questions surrounding the installation, usage, and training on hardware and software products. o Record pertinent information about all incidents and resolutions to ensure client satisfaction Support PC deployment and end user move/add/change (MAC) processes including new PC setups, workstation configurations, PC reimaging Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems May assist with the testing of new or upgraded PC software and hardware releases as requested May work on projects or tasks to develop and/or address process improvements, customer service, training, knowledge transfer, reports, and document Continue reading >>

Medtronic Patient Services

Medtronic Patient Services

Your doctors office is usually the first place to call if you have questions or need help with your treatment. You can also contact Medtronic directly if you have questions or problems related to your ITB TherapySM with Lioresal Intrathecal (baclofen injection). Please direct all medical, medication, and therapy questions to your doctors office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms. Ask your doctor how to reach the on-call doctor for any medical concerns that come up after hours or on weekends. Our patient services department is here to answer your questions about your implanted pump system or treatment. We can provide general educational information about Medtronic devices and answer technical questions about Medtronic devices and therapies. To reach Patient Services, call 800-510-6735, Monday - Friday 8AM - 5PM CT. A doctor or emergency department can call for help at any time with possible withdrawal, overdose, or pump issues. The Medtronic Technical Support number is 800-707-0933. Help is available 24 hours a day, every day. The phone number is on your Emergency Medical Information card. Always carry your card, which also has the warning signs of overdose and withdrawal. Your doctor can order a copy for you from a Medtronic representative. You are encouraged to report negative side effects of prescription drugs to the FDA. Visit , or call 800-FDA-1088. The Medtronic baclofen pump is part of the Synchromed Infusion System, which delivers the drug called Lioresal Intrathecal (baclofen injection) for ITB Therapy, a treatment for severe spasticity. Please read the following important safety information about ITB Therapy, including BOX WARNING. PATIENT IMPORTANT SAFETY INFORMATION FOR ITB THERAPY WITH LI Continue reading >>

Judge: Allegations About Medtronic's

Judge: Allegations About Medtronic's "technical Support" To Physician Not Preempted

Judge: Allegations About Medtronic's "Technical Support" to Physician Not Preempted Written by Molly Gamble ( Twitter | Google+ ) | October 15, 2013| Print | Email Oral advice from Medtronic representatives to physicians during a heart device procedure are not preempted from federal law, an Indiana state appeals court has ruled . Judge Theodore M. Sosin in the Indiana Court of Appeals has upheld a trial court's decision in dismissing Medtronic's motion for summary judgment. The medical device maker argued the allegations, pertaining to technical support provided to a physician during a 2006 operation, were prevented by a federal law. David Malander received a Medtronic defribillator and right ventricular lead in 1997. He underwent another surgery in 2006, in which Lawrence Klein, MD, was to upgrade the defribrillator and possibly replace the lead. During that surgery, a Medtronic clinical specialist was present and helped Dr. Klein test the lead. After testing did not identify any problems, Dr. Klein called Medtronic's technical support department and requested more information on testing the lead. Ultimately they decided not to replace it. Mr. Malander died in January 2007 from ventricular tachycardia, and testing showed electrical activity in his heart related to the defribillator and lead. Mr. Malander's family filed suit against Medtronic and Dr. Klein. They claimed the device maker was negligent by failing in its design of the lead, failing to recall the lead and failing to recommend the lead be removed during the 2006 surgery. The Malanders argued that Medtronic "assumed a duty" to Mr. Malander when the device maker's technicians advised Dr. Klein about the lead but did not advise he replace it. Medtronic argued the Malanders' claims were prevented by federal law Continue reading >>

Working As A Technical Support At Medtronic: Employee Reviews | Indeed.com

Working As A Technical Support At Medtronic: Employee Reviews | Indeed.com

A call center that is quite above the rest of them out there. Technical Support Specialist(Former Employee) San Antonio, TX June 20, 2014 This type of industry to work in became real personal, in a good way, because of the product that they were giving to their patients. The co-workers for the most part enjoyed the job and the benefits were pretty good too. The negative things about the job were the fact that they would reduce lunches without notice, and the company metrics were really hard to reach because of the constant changes of their requirements. Overall, it was a good company to work for. Tech Support Specialist/Helpline Representative(Former Employee) San Antonio, TX April 15, 2014 alot of fun. work was hard at first but got easier and alot of room for advancement with pay bumps along the way. always keeping busy and it was 24 hr call center so working was flexible with schedule. everyone very friendly and always willing to help. alot of events. co workers sometimes took advantage of supervisors and didnt work. everyone was great until it got busy and seemed no one knew what to do. Seemed all coworkers were only working there to find a husband or wife. Set very high standards for call quality that were very specific. Tech Support Specialist/Helpline Representative(Former Employee) San Antonio, TX February 9, 2014 Training was alot of fun and trainers really go indepth. it was an interesting experience all on its own. I learned so much. i went in not knowing anything about diabetes and left an expert. management was friendly and would make an appearance often. not like some places where you see only your supervisor and not really anyone else. The people who work there were also very friendly and enthusiastic about their job. every time there was a holiday of an Continue reading >>

20 Best Associate Technical Support Specialist Medtronic Jobs (hiring Now!) | Simply Hired

20 Best Associate Technical Support Specialist Medtronic Jobs (hiring Now!) | Simply Hired

Technical Service Support - Respond to incoming inquiries (phone, e-mail, etc.). Associates degree in Electronics Technology.... Please note that all salary figures are approximations based upon third party submissions to SimplyHired or its affiliates. These figures are given to the SimplyHired users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. Associate Case Specialist, Spine - Portland, Oregon Provides intra-operative clinical product support. Associate degree in nursing, life science, or technical discipline and 2 years of Surgical Technician or... Please note that all salary figures are approximations based upon third party submissions to SimplyHired or its affiliates. These figures are given to the SimplyHired users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. Associate degree in nursing, life science, or technical discipline and 2. Provide intra-operative clinical product support.... Please note that all salary figures are approximations based upon third party submissions to SimplyHired or its affiliates. These figures are given to the SimplyHired users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. Associate Clinical Specialist, Brain Therapies - Charlotte, NC At Medtronic, the Associate Clinical Specialist, Brain Therapies provides basic clinical, technical and product knowledge support to existing and potential... Please note that all salary figures are approximations based upon third party submissions to SimplyHired or its affiliates. These figures Continue reading >>

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