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Diabetes Call Center

24-hour Helpline | Medtronic Diabetes

24-hour Helpline | Medtronic Diabetes

From your first training session to ongoing support, our global team is always there to help. Provides you with an innovative and customized learning experience to excel. Resources on how to get the most out of your Medtronic products. Provides replacement supplies and devices for patients that have limited access. By submitting this form, you are granting Medtronic MiniMed, Inc. ("Medtronic") permission to add your contact information to its database for sending you additional information and communications related to Medtronic products and therapies. You may revoke this permission at any time by e-mailing [email protected] or by sending a request in writing to: Medtronic MiniMed, Inc. c/o Customer Support, 18000 Devonshire Street, Northridge, CA 91325-1219 Medtronic respects and upholds the confidentiality of your personal information. We will not share your personal information with any third-parties, except as otherwise noted in our Website Privacy Policy . MiniMed and SmartGuard are registered trademarks, Always By Your Side is a service mark of Medtronic, MiniMed Inc. Continue reading >>

Diabetes: Mission Health

Diabetes: Mission Health

The Diabetes Center at Mission Health is here to help our clients live well with diabetes. If you or a loved one is diagnosed with diabetes, The Diabetes Center at Mission Health is here to help. Our goal is simple - to help our patients manage their diabetes well. Our team of endocrinologists, physicians assistants, nurse practitioners, pharmacists, registered nurses, and dietitians provide education and support while empowering our clients to create their own unique diabetes treatment plan. The Diabetes Center offers our patients a collaborative approach coordinating care both in and out of the hospital. Long after being diagnosed with diabetes, The Diabetes Center will be here to share in the common goal along with your provider to give you outstanding care. The Diabetes Center does require a physician referral. If you have an interest in being referred, we can guide you regarding how to talk with your doctor about making the referral happen. Call today - (828) 213-4700. Download our helpful booklet " A Guide To Managing Diabetes " Beginning with a personal one-on-one education assessment, followed by a series of five group classes, you will learn vital information about diabetes self-care in this course. Topics include: How to successfully monitor your blood glucose levels How medicine used for diabetes works in your body How to balance nutrition and meal planning The effect of stress on your blood glucose level and how to manage it You may set up an individual consultation regarding any topic related to diabetes self-care. We encourage you to bring members of your family or close friends to these consultations. It's important to have the support of those around you. These small group consultations are designed to educate and guide women who have diabetes during pr Continue reading >>

Diabetes Management Program

Diabetes Management Program

At Ocean Medical Center, you can be sure that you're receiving the very best in diabetes care. Our Diabetes Management Program has been granted national recognition from the American Diabetes Association based upon the high-quality diabetes self-management education we impart to all participants. To become one of these participants and start reaping the many benefits of our program, all you need is a prescription from your physician. Once you have been referred to us, we work closely with both you and your doctor to manage your diabetes safely and effectively. Type 1 Diabetes: Type 1 diabetes is the result of the body's failure to produce insulin. This form of the disease is sometimes referred to as insulin-dependent diabetes because insulin must be supplied to the body daily. It has also traditionally been called juvenile diabetes because it often, though not always, develops during childhood or adolescence. Approximately 5 to 10 percent of diabetics have type 1 diabetes. Type 2 Diabetes: Type 2 diabetes results from insulin resistance when the body is unable to properly use insulin combined with an insulin deficiency. Not only is this the most common form of diabetes, but a large number of people with type 2 diabetes are not aware of their condition because they have no noticeable symptoms. Gestational Diabetes: Gestational diabetes occurs exclusively in expectant mothers, usually during later pregnancy. This form of diabetes affects about 4 percent of all pregnant women. Women who have gestational diabetes are at increased risk to develop type 2 diabetes later in life. However, research has shown that this risk may decrease in women who are physically active and maintain a healthy weight. Pre-Diabetes: Pre-diabetes occurs when blood glucose levels are elevated above Continue reading >>

Diabetes Uk Helpline

Diabetes Uk Helpline

Get specialist information and advice on all aspects of living with diabetes.Call usfor answers, support or just to talk to someone who knows about diabetes. Do you want to know what the Diabetes UK Helpline is or who answers the phone when you call? Watch our video and listen to Ben, Emma, George and Emily explain who its for, how we help and why our helpline is so important. The Diabetes UK Helpline is a dedicated diabetes helpline for all people with diabetes, their family or friends, and people who are worried they might be at risk. The confidential helpline is staffed by trained counsellors who have extensive knowledge of diabetes. They can provide information about the condition, take the time to talk things through and explore emotional, social, psychological or practical difficulties. Our Care in School Helpline was set up to give parents the support and information they need to make sure their child gets the best care at school. This service is now part of the main helpline, so if you have a question about care in school get in touch using the contact details above. We can help with queries about a range of topics. Here are just a few examples of the questions we are often asked: I've just been diagnosed. What should I do now? I'm finding it difficult to accept the diagnosis how do I cope? What can I and can't I eat? Can I still drink alcohol? What are the different types of tablets and insulin? What are the possible side effects? What should my blood glucose levels be? What if they go too high or too low? I'm about to go on holiday abroad. How do I keep my insulin cool in a hot country? What else do I need to consider when travelling? My child has diabetes and finds it hard to give up his treats. Why don't you recommend diabetic chocolate and sweets? My child Continue reading >>

Diabetes Program | Boston Children's Hospital

Diabetes Program | Boston Children's Hospital

#1 Ranked Children's Hospital by U. S. News & World Report At the Boston Children's Hospital Diabetes Program, our team is dedicated to empowering your child to lead a healthy life through the effective management of his or her diabetes or other disorder of carbohydrate metabolism. We understand that when your child is diagnosed with diabetes, fears for his or her safety as well as uncertainties surrounding lifestyle changesoften for the whole familycan loom large, and were here to help. Our team includes: specialists in diabetology and endocrinology to determine the proper course of treatment for your child diabetes nurse educators to show you and your child how to monitor blood glucose levels and practice other aspects of the self-care your child needs to help prevent future complications dieticians and nutritionists to help plan an individual meal plan for your child medical social workers to help you attend to your childs psycho-social needs, navigate the challenges of life with diabetes, and connect with support groups and other community resources. Boston Children's has been ranked in Diabetes in & Endocrinology by U.S. News & World Report . At Boston Childrens, we provide comprehensive care to infants, children, adolescents and young adults with all types of diabetes, including: We see patients at our Boston campus and at several locations throughout Eastern Massachusetts. How Boston Children's Approaches Diabetes Because diabetes can require lifelong management, researchers at Boston Childrens are investigating the earliest stages of the disease in order to understand how the disease develops and how it can be treated. Areas of research focus on how to keep the insulin-secreting beta cells alive as a method both for treatment and prevention of Type I diabetes t Continue reading >>

Diabetes Supplies | Diabetic Testing Supplies | Diabetes Care

Diabetes Supplies | Diabetic Testing Supplies | Diabetes Care

One Source, Total Solution for Diabetes Care We understand that managing diabetes can be challenging and ensuring you have all the supplies to manage it effectively can be time consuming. We make getting the supplies you need simpler by being the one source, total solution for all your diabetes supplies needs. We carry a full line of diabetes products and diabetes testing supplies including blood glucose meters, diabetes test strips, lancets, insulin pumps, pump supplies, continuous glucose monitors and supplies. There are several benefits to working with Byram for your diabetes supply needs, a few include: Clinical Resources: Our toll free Diabetes CareLines are available for clinical support from Certified Diabetes Educators (CDEs) between healthcare provider visits. Staffed by our Certified Diabetes Educator English: 1-877-902-9726 ext. 43397 Diabetes Educational Updates: We recognize there are constant new advances in technology and information on living well with diabetes. We keep our patients informed by sending newsletters, product updates, recipes and delivering online resources about diabetes care. Our customer service team is specialized in supporting patients with Type 1, Type 2 and Gestational diabetes. At our Diabetes Center of Excellence we continually train our customer service team so they can be responsive and give the best service possible. Continue reading >>

Center For Information

Center For Information

Representatives at the Center for Information (1-800-DIABETES) are your personal guides to information on diabetes, as well as American Diabetes Association programs and events. Over the last year, more than 150,000 people contacted us with questions and concerns, or to seek support or direction regarding diabetes and its management. In addition to offering brochures/pamphlets on a variety of diabetes topics, your representative can also: refer you to an Association-recognized provider/education seminar in your area; assist in connecting you with the appropriate local resources in your area; assist people who face discrimination based on diabetes; inform you of localAssociation events and programs, and volunteer opportunities; process your personal donation or contribution. At the core of providing this excellent service are highly-trained, dedicated personnel, who answer your non-medical questions in English or Spanish. In addition, a language interpreter service is available for any language. Our hours of operation are Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. We will close at 3 p.m. ET on Friday, October 27. (located in the right column of this page) , youll be instantly connected to a representative for a text-only chat (similar to instant messaging). We are here to serve you Monday through Friday 8:30 a.m. to 5:00 p.m. ET. Chat is not available if you are using a mobile device. For diabetes-related questions or to request a diabetes information packet, email us at [email protected] . For Spanish-language assistance, email us at [email protected] . Continue reading >>

Medtronic - Medtronic Diabetes Call Center | Glassdoor

Medtronic - Medtronic Diabetes Call Center | Glassdoor

Former Employee - Anonymous Employee in Memphis, TN Former Employee - Anonymous Employee in Memphis, TN I worked at Medtronic part-time(More than a year) Family friendly company, opportunities for promotion, included in the decision-making process, get to work on several projects both within your department and cross-functionally, friendly colleagues, great work environment, good benefits, sense of civic responsibility, community involvement, and the industry leader in every market in which they participate I do not really have anything bad to say about the company. Maybe the worst thing is that because they have set up such a mobile work environment you can be expected to always answer up to a pending situation, but such is the nature of most jobs. As a market leader, MDT strives to be on the leading edge of things. I would caution management to not bite off so quickly on every new leadership philosophy or piece of new technology to incorporate into your way of doing business. There exists a line between efficiently increasing productivity and overloading the system which subsequently creates too many confusing duplicative efforts. You always get the job done but remember: sometimes the old ways just work. Flag as InappropriateFlag as Inappropriate Continue reading >>

Diabetes Alert Day Is March 27: Help Your Employees Know Their Type 2 Diabetes Risk - Quest Diagnostics Health & Wellness

Diabetes Alert Day Is March 27: Help Your Employees Know Their Type 2 Diabetes Risk - Quest Diagnostics Health & Wellness

Blog > Healthy Habits > Diabetes Alert Day is March 27: help your employees know their type 2 diabetes risk Diabetes Alert Day is March 27: help your employees know their type 2 diabetes risk According to the Centers for Disease Control and Prevention , 84.1 million Americans have prediabetes , but nearly 90% are unaware they have the condition. Whats more, individuals with prediabetes are at an increased risk of developing type 2 diabetes within the next 5-10 years. However, a type 2 diabetes diagnosis can be prevented or delayed through healthy lifestyle change . Thats why Quest Diagnostics Health & Wellness is committed to raising awareness about prediabetes and is a proud sponsor ofAmerican Diabetes AssociationAlert Day! Participate in Diabetes Alert Day March 27, 2018 On Alert Day, we encourage all employers to share the 1-minute Type 2 Diabetes Risk Test with their employees. This risk test is quick and anonymous, and can give employees insight into their type 2 diabetes risk so they can manage their health. Additionally, this year, Quest Diagnostics Health & Wellness is celebrating Alert Day by focusing on our local, Kansas City-area call center employees. We are teaming up with the American DiabetesAssociation of Kansas City to provide healthy snacks, as well as host educational presentations to raise awareness at our call center locations. During our morning presentations, Will Shields, former Kansas City Chiefs guard, National Football League Hall of Fame Class of 2015, and Owner of 68s Inside Sports , will be talking to Kansas City-area Quest Diagnostics employees about prediabetes and type 2 diabetes prevention. As a leader in the employer well-being industry, we have found in our own data that call center employees are at the most risk for chronic health c Continue reading >>

Deployment Of An Mhealth Patient Monitoring Solution For Diabetes Improved Glucose Monitoring Leads To Reduction In Medical Expenditure

Deployment Of An Mhealth Patient Monitoring Solution For Diabetes Improved Glucose Monitoring Leads To Reduction In Medical Expenditure

Deployment of an mHealth Patient Monitoring Solution for Diabetes Improved Glucose Monitoring Leads to Reduction in Medical Expenditure US Endocrinology 2013;9(2):11923 DOI: Although there is ample evidence that improved glucose control prevents long-term complications of diabetes, few reports have addressed the effect of improved control on short-term healthcare costs. Methods: A mobile health (mHealth)-enabled glucose meter combined with a disease management call center was deployed in 143 employees as part of an employer-sponsored diabetes disease management intervention. The program cost was approximately $50 per member per month over and above the cost of standard care. Results: Overall, on an intention-to-treat basis, this program was associated with an annual reduction of $1,595 (95% confidence interval [CI] $2,827 to +$181) per person in incurred medical claims. A subanalysis documented that those who actively participated in the program (50 %) incurred a year-over-year claims cost decrease of $3,384 (95 % CI $643 to $5,149) compared with an increase of $282 among those who did not participate. Conclusions: These findings suggest that even partial improvement of diabetes testing adherence within an employed population may result in substantial attenuation of employee medical expense. The reduction in healthcare costs, even when considering those who did not comply, outweighed the program costs by several-fold. Keywords: Diabetes, economics, wireless-health, glucose monitoring, cost-effectiveness Disclosure: Jonathan C Javitt, MD, MPH, is a shareholder and employee of Telcare, Inc. C Shane Reese, PhD, has served as a consultant to ActiveCare, Inc. Michael K Derrick, BA, is an employee and shareholder of ActiveCare, Inc. Received: October 31, 2013 Accepted Novemb Continue reading >>

Medsage Technologies - Solutions | Diabetes Management | Benefits

Medsage Technologies - Solutions | Diabetes Management | Benefits

First and foremost, we significantly increase your revenue. More than 60% of our customers patients are ordering diabetic testing supplies every quarter. The best call center organizations in the country are receiving orders from 50% or less of their patients on a quarterly basis. What is different about the medSage approach? The status quo for management of diabetic patients, before medSage, was to utilize one of two potential approaches: Use the manual call center approach that had been effective with their COPD population for many years. A large number of providers just used mailers. The problem is that neither of these solutions provide the convenient, but high touch, solution needed by todays diabetic patient population. Diabetic patients are younger than the average homecare patient, they are more active, and more likely to be working, making it difficult for a manual call center to reach more than 20% of them. Mailers are difficult to administer and typically generate less orders than call centers. In contrast, customers using medSage typically reach 80% or more of their patients every quarter! Diabetic patients care about their treatment and welcome help managing their conditions, but without an efficient way of reaching them, many were left on their own. The medSage solution allows patients to be contacted when it is convenient for them, at targeted times when they are most likely available. When the phone rings, the patient sees the providers caller ID, then hears the familiar voice of their respiratory clinician. The patient answers a few simple questions as if they were speaking to the clinician directly. As an added convenience, the patients we miss can call back and complete the call any time, day or night. The results of the calls are immediately availab Continue reading >>

Diabetes Center - Chi Health St. Elizabeth

Diabetes Center - Chi Health St. Elizabeth

CHI Health > CHI Health St. Elizabeth > Services > Diabetes Center The Diabetes Center at St. Elizabeth has been awarded "Education Recognition" by the American Diabetes Association (ADA). This prestigious status certifies that our program adheres to the ADA's national standards for providing people with necessary and accurate information and training to manage and treat diabetes. At St. Elizabeth, patients and their families receive education and support to successfully manage their diabetes and live a healthy life. Taking a team approach, nurses, pharmacists and nutritionists work closely with the patient's physician to develop a personal education plan tailored to each patient's level of understanding and acceptance of diabetes. A consultative clinic that only focuses on diabetes management.It is intensive Insulin Therapy and Insulin PumpTherapy for adults with Type 1 and Type 2 diabetes. Ongoing reports are provided to the referring and primary care providers. Patients are followed closely with the goal of improving blood sugar control. Evaluation and education for the person considering an Insulin Pump Assistance to determine the best type of pump for you Helping to determine your insurancebenefit for an insulin pump Ongoing education and management for patients using insulin pumps For people having unexplained high and low blood sugars. Continuous glucose sensors provide a method of monitoring the blood sugar every 5 minutes for 72+ hours.Results are sent to the referring provider. You can achieve a healthy lifestyle with diabetes Certified diabetes educators host ongoing physician-led clinics, group classes, classes for pregnant women, support groups and are available for one-on-one consultations. Topics covered include nutrition, exercise, medications, blood te Continue reading >>

National Call Center: A Port In The Storm

National Call Center: A Port In The Storm

National Call Center: A Port in the Storm ADA's Call Center Helps People with Diabetes, 24/7 "I was just diagnosed with diabetes," says the voice on the other end of the phone. "And I don't know what to do." Timothy Outlaw gets calls like this on a regular basis. It's part of his job at the American Diabetes Association's National Call Center (NCC), a 24-hour, seven-days-a week information clearinghouse. This extraordinaryand freeresource offers live advice from 8:30 a.m. to 8 p.m. EST, Monday through Friday, at 1-800-DIABETES, or (800) 342-2383. (After hours, callers can leave a recording to request diabetes education materials.) In 2007 alone, the NCC fielded 285,000 calls and 30,000 e-mails. The Call Center didn't used to be such a giant. Originally set up to take calls only from ADA members, the Center started taking patient information inquiries in 1992 under the program D.I.A.L. (Diabetes Information and Action Line). With the creation of the 1-800-DIABETES number, the Call Center grew from a few hundred local calls a day to over a thousand nationally. Outlaw is one of 27 information specialists who work at the Center. He recently recalled some typical inquiries: One person's grandmother lost her legs because of diabetes; another had a grandmother who went blind. Both were fearful about their own diagnoses. Other callers, unfamiliar with carb counting, say they're afraid to eatthey don't know what food is okay. "Someone who's newly diagnosed with diabetes will call, and their physician hasn't really told them what to do," Outlaw says. He fills in some of the educational gaps, giving basic information on the phone and then sending out materials like ADA's "What Can I Eat?" brochure. He also provides comfort at a critical juncture. "People will say, 'Thank you so m Continue reading >>

Evaluation Of A Diabetes Education Call Center Intervention.

Evaluation Of A Diabetes Education Call Center Intervention.

Evaluation of a Diabetes Education Call Center intervention. School of Medicine, University of Missouri, Columbia, Missouri 65211, USA. [email protected] Patients require education and information as they engage in self-help, self-care, and disease management activities. The purpose of this study was to determine how effective voice technologies are in diabetes patient education. A pretest-posttest study was conducted to evaluate the effectiveness of prerecorded educational messages delivered via the telephone to participants with diabetes. The intervention consisted of 24 four-minute messages on the topics of knowledge and prevention, glucose level, diet and activity, and management and coping. Eighteen persons with diabetes participated in the pretest-posttest trial. A total of 324 educational messages were listened to over a 12-week intervention period. The pretest-posttest trial demonstrated that a brief telephone-based diabetes education intervention can have a significant impact on increasing frequency of checking blood for glucose (p = 0.017), improving general diabetes knowledge (p = 0.048), and improving insulin-specific knowledge (p = 0.020). Automated educational interventions should be based on scientifically sound evidence and can be effectively delivered by telephone. Automated telephone-based diabetes education may be used alone or as a supplement to existing diabetes education. Automated education is a viable solution when healthcare organizations and regions that as a result of a lack of human and financial resources cannot afford a diabetes educator. Continue reading >>

Diabetes-related Questions

Diabetes-related Questions

We have created multiple channels to allow you to ask us your diabetes-related questions. For diabetes-related questions or to request a diabetes information packet, please email us at [email protected] You can also call our Center for Information (CI) at 1-800-DIABETES (1-800-342-2383). Our hours of operation are Monday - Friday, 8:30 a.m. - 5:00 p.m. M-F ET. NOTE: Our Diabetes Information Representatives cannot perform diagnosis or recommend medical treatment. They are able to provide general information about diabetes and its management. By clicking on the Chat Online button (located in the right column of this page), you'll be instantly connected to a representative for a text-only chat (similar to instant messaging). We are available to chat with you Monday through Friday 8:30 a.m. to 8:00 p.m. ET. Every page of our site includes a search box that you can use just like to Google to find answers to your question. If you still can't find the infformation you are looking for, try one of these other methods for getting your question answered. If you prefer to mail us a letter, send it to: Continue reading >>

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