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Carelink Medtronic Support

Mycarelink Connect Website Remote Monitoring

Mycarelink Connect Website Remote Monitoring

MyCareLink Connect Website Remote Monitoring You can learn more about your monitor no matter which one you select at our patient website: MyCareLinkConnect.com . Once enrolled in this secure website, you can sign up to receive: Confirmation when a transmission has been successfully received Reminders of upcoming transmissions scheduled with your clinic Because the website is customizable, you can view this information on the website or have it sent to you via: The MyCareLink Connect website also provides the answers you need with: Helpful resources specific to your monitor and heart device The MyCareLink Connect website is for you, along with your family and friends Invite up to four people to enroll and view your account Each person can sign up to get reminders about your transmission status and schedule Your information is always private, so you may invite or remove a person at any time How to enroll in MyCareLinkConnect.com: Watch this video Stay connected to your doctor or clinic with the MyCareLink Connect website: MyCareLinkConnect.com. Continue reading >>

Customer Support - Medtronic Diabetes Uk

Customer Support - Medtronic Diabetes Uk

Our customer support section aims to offer whatever you're looking for with regards to your diabetes management needs. Please click on one of the topics below where you will find answers to many frequently asked questions. CONTACT US ONLINE or call our 24/7 helpline. Youll never need to reschedule or wait in for deliveries again. The content and all information provided on this website is for your informational use only and is not intended to be a substitute for professional medical advice, diagnosis or treatment in any manner. The patient stories provided are experiences specific to a particular patient. Responses to a treatment may vary from patient to patient. Always talk with your physician about diagnosis and treatment information and ensure that you understand and carefully follow that information. 2016 Medtronic International Trading Sarl. All Rights Reserved. No part of this website may be reproduced or utilized in any form or by any means without permission from Medtronic International Trading Sarl. MiniMed, Bolus Wizard, SMARTGUARD, Guardian, Enlite and CareLink are trademarks of Medtronic, Inc. and its subsidiaries. CONTOUR is a trademark of Ascensia Diabetes Care. Continue reading >>

Odonnellweb Carelink Macos High Sierra Workaround

Odonnellweb Carelink Macos High Sierra Workaround

This evening I attempted to help my wife upload data from her $9000 insulin pump to the crappy Java driven web app on Carelink.medtronic.com that she has to use to extract her data from the pump. I was greeted with the error screen above.. Medtronic is blocking the current version of MacOS from even accessing the website, let alone using the crappy Java web app they wrote over 10 years ago to extract data from the pump. We called the 24-hour helpline, and after navigating past the tier one help desk person that didn't understand "Mac OSX" = Macintosh computer, we got to somebody that was computer literate. She informed us that the website was not compatible with OSX 10.13.2, and she didn't know when it would be. The best she could do was put us on the email list for notification for when all the reporting functions for my wife's $9000 insulin pump wouldn't be crippled. After fuming for a few minutes I thought of a workaround, and it worked. If you need to get into the crappy Java web app on Carelink and you are using a Mac updated to High Sierra and Safari, this works. Go into the Preferences Menu in Safari and select the Advanced Tab. At the bottom, you should see the Show Develop Bar in Menu option. Check the box to turn that option on, and close out preferences. You should now have a new option in the top menu of Safari, called Develop. Click it, and you should see this. Scroll to the second option, user agent, and select the bottom option of Other on the submenu. Right now, Medtronic is blocking any web browser coming from OSX 10.13.2. So we are going to configure Safari to lie and tell the web server that we are using the older version of OSX. When you select other you'll get an editable text box that looks like this. You should see the text string 10_13_2 in ther Continue reading >>

Carelink Personal Software Support For Your Minimed System

Carelink Personal Software Support For Your Minimed System

CareLink personal software support for your MiniMed system CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information . CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact yourlocal distributor for more information. Which insulin pumps are currently supported by the CareLink Personal software? Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software. Which blood glucose meters are currently supported by the CareLink Personal software? Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software What is Java and why do I need it to use CareLink Personal software? Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you are having trouble installing Java, you may need to download and install t Continue reading >>

Troubleshooting Carelink Uploads On Safari 10

Troubleshooting Carelink Uploads On Safari 10

Troubleshooting CareLink uploads on Safari 10 We will be ending support for Tidepool Uploader 1.x (the Chrome App version) and CareLink integration later this year. Medtronic 523, 530G, and 723 insulin pumps can now be uploaded directly to Tidepool using a Bayer Contour Next Link Meter. Please go to tidepool.org/uploader to download the latest version of the Tidepool Uploader. This article will show you how to fix Java settings for Safari 10 [El Capitan (OSX 10.11) and MacOS Sierra (10.12)] For the complete directions on Java circumvention, please see: CareLink's website indicates that the following are necessary in order to upload: However, this guide will show you how to upload even if you are on a newer OS or browser. 2. How to upload to CareLink with Safari 10 1. Changing the browser version reported to CareLink Change the reported browser version if you are using a newer version of OSX or Safari than what CareLink requires. In Safari, navigate to the User Agent menu: Develop -> User Agent. If you do not see 'Develop' in the top bar, you must enable it. Go to Safari > Preferences > Advanced and check "Show Develop menu in menu bar" Select the "Firefox -- Windows" option or Internet Explorer 11. Go to carelink.minimed.com. Log in. Click "Upload my device". You'll see this. Don't click yet! This is what you will do if you are receiving warnings about Java, but you are on a supported version of Safari. If you do not have Java installed, you can install it from: Continue reading >>

Carelink Personal Software Support - Medtronic Diabetes Uk

Carelink Personal Software Support - Medtronic Diabetes Uk

CareLink personal software support for your MiniMed system CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information . CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact your Customer Service team on 01923 205 167 for more information on how to obtain the CareLink connectivity device. Which insulin pumps are currently supported by the CareLink Personal software? Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software. Which blood glucose meters are currently supported by the CareLink Personal software? Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software What is Java and why do I need it to use CareLink Personal software? Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you ar Continue reading >>

Frequently Asked Questions (faq)

Frequently Asked Questions (faq)

^ top I've forgotten my password. Now what? Simply click on the "Forgot your password?" link displayed on the login area of the home page, and then enter your username and e-mail address when prompted to do so, then you will be asked to answer the security question. If you correctly answer the security question, a temporary password will be sent to you via e-mail. The temporary password can be used to access the system for up to 24 hours after it has been issued. When you access the system using the temporary password, you will be prompted to create a new password for use on subsequent visits. ^ top Which web browsers can be used to access CareLink Personal software? The system is currently validated to work with Microsoft Internet Explorer 10 and 11 Desktop (Windows), Apple Safari 8, 9, 10 (Mac OS), and Mozilla Firefox 38. Other browsers might still work although Medtronic Diabetes is not able to guarantee proper operation of those browsers. ^ top What is Java and why do I need it to use CareLink Personal software? Java is a software technology that is used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you are having trouble installing Java, you may need to download and install the Java Plug-in manually. Follow these steps (you may find it helpful to print these instructions before proceeding): Download the Java Plug-in and save it to your desktop or another known location. Close all open Internet Explorer windows. Double-click on the saved file that you just downloaded and follow the instructions provided in t Continue reading >>

How To Get Carelink Software To Work On A Mac

How To Get Carelink Software To Work On A Mac

Type 1 Diabetic striving to get A1C below 7 How to Get Carelink Software to Work on a Mac Yesterday, I posted about the frustration I had getting the Carelink software to work on my Mac. I mentioned in my article that I got my husband to help me install the Java plug-in but in case anybody out there has the same problem I had and doesnt have my hubby to help them, below I have provided some screenshots of what he did on how to get Carelink software to work on a Mac: These instructions apply to the latest Mac OSX (10.8.4), running the latest version of Safari (6.0.5). Macs do not come with Java installed by default- my husband explained thats to protect users from the numerous security risks Java poses. You should only allow trusted sites, like Minimed, to run any Java content on your computer. Log onto Caremarks website . Yesterday I tried three different web browsers but today I am sticking with Safari (and its working). First few screens are going to be very similar to yesterday. You will see this when going to the website: Click OK, then click the Missing Plug-in words on the page and you will get this screen: When you click More Info on the pop-up, it will take you to Javas website: Double click the icon and then you will see this: Click Install and you will be asked to log in: Click close then go to your system preferences in the upper left hand corner of your computer: Select Java in the last row under System Preferences Click the security tab and say OK, then this will pop up, select Enable Java Content in the browser and click OK: Your computer will then ask you to log in again: Once you type in your password, you will get this screen: Make sure you quit and reopen Safari for the changes to take affect. Log back into Carelinks website. You should now get this p Continue reading >>

I Need To Use Medtronic Care Link. How Can I Do This?

I Need To Use Medtronic Care Link. How Can I Do This?

I need to use Medtronic Care Link. How can I do this? Please help. I have a Medtronic insulin pump and was advised to sign into the Care Link program. I understand that Mozilla is not allowing this program since March 2017, What can I do to use the program? Please help. I have a Medtronic insulin pump and was advised to sign into the Care Link program. I understand that Mozilla is not allowing this program since March 2017, What can I do to use the program? Sorry for the broken link, the forum just switched platforms. Here's a corrected version of that reply: That device requires a proprietary browser plugin. The regular release of Firefox 52 only allows one plugin, which is Flash. The Extended Support Release (ESR) of Firefox 52 will still run proprietary plugins, Java, etc. More information on this change and where to get the ESR version of Firefox: Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? Windows Users: When you get to the ESR installer list , you'll notice at least two different downloads for Windows: Windows installer is the standard version for Windows that runs on both 32-bit and 64-bit Windows Vista through 10 (and 32-bit XP), the best choice for most users Windows 64-bit installer ONLY runs the Flash and Silverlight plugins, so that is not what you're looking for. (If someone reading this only needs Silverlight and is considering switching to 64-bit, there may be some extra file cleanup to do on your system. See: How to switch from 32-bit to 64-bit Firefox ) User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 Support URL: Application Update Service Helper 2.0 ([email protected]) Dashlane 4.0.0 ([email protected]) Mozilla Partner Defaults 1.0.1 ([email protected]) Mult Continue reading >>

Medtronic Carelink Uploader Issue Resolved (mac/safari)

Medtronic Carelink Uploader Issue Resolved (mac/safari)

Medtronic Carelink uploader issue resolved (Mac/Safari) So I recently received my 670G pump and the Contour Next Link meter and was attempting my first upload of pump data. Needless to say it didnt go well (and I am an IT professional). What wont work due to changes in Java handling: Chrome on a Mac (didnt try it on a PC but I suspect its the same) Firefox on a Mac (didnt try it on a PC but I suspect its the same) Every time I run the upload function from Carelink, it would tell me that the Java could not be run due to browser restrictions. At the bottom of the screen, it shows the troubleshooting link which gives instructions for Safari 6 and higher but nothing more specific for later editions. Since my primary machine is a Mac I wanted to get this working. Im on Mac OS High Sierra 10.13.4 (the latest) with Safari 11. After calling the helpful (very) Medtronic number, I was guided to the new correct settings to bypass the browser security issue. The solution worked so I suggested they update the help page. Highlight Java on the left hand Plugins pane Highlight (or add/highlight) carelink.minimed.com on the right pane Hold down the alt/option key and click on the Ask/On/Off drop down and select the now visible Run in Safe Mode - and uncheck it If you only see Ask/On/Off as your dropdown options, youre not holding down the alt/option button on your keyboard I had some trouble getting Carelink to work on Windows 8.1. The program would launch, but nothing would appear under the upload tab. It was a problem with Java under Windows 8.1. I went to the oracle verify java page using Internet Explorer, and could not get my Java installation to verify. I noticed there was a note under the verify button saying there was an alternate verify for Windows 8 users. I clicked that link Continue reading >>

Carelink Personal Software Support - Medtronic Diabetes Ireland

Carelink Personal Software Support - Medtronic Diabetes Ireland

CareLink personal software support for your MiniMed system CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information . CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact your Customer Service team on015111499for more information on how to obtain the CareLink connectivity device. Which insulin pumps are currently supported by the CareLink Personal software? Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software. Which blood glucose meters are currently supported by the CareLink Personal software? Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software What is Java and why do I need it to use CareLink Personal software? Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you are havi Continue reading >>

Carelink Personal Software Support - Medtronic Diabetes Uk

Carelink Personal Software Support - Medtronic Diabetes Uk

CareLink personal software support for your MiniMed system CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information . CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact your Customer Service team on 01923 205 167 for more information on how to obtain the CareLink connectivity device. Which insulin pumps are currently supported by the CareLink Personal software? Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software. Which blood glucose meters are currently supported by the CareLink Personal software? Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software What is Java and why do I need it to use CareLink Personal software? Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you ar Continue reading >>

Troubleshooting Carelink Upload Issues On Pc

Troubleshooting Carelink Upload Issues On Pc

Troubleshooting CareLink Upload Issues on PC We will be ending support for Tidepool Uploader 1.x (the Chrome App version) and CareLink integration later this year. Medtronic 523, 530G, and 723 insulin pumps can now be uploaded directly to Tidepool using a Bayer Contour Next Link Meter. Please go to tidepool.org/uploader to download the latest version of the Tidepool Uploader. Click here to see a list of all supported devices. CareLink is a site that is heavily dependent upon Java and this can sometimes make it challenging to upload your data to CareLink. This article will show you how to solve Java issues and circumvent required browser version restrictions so that you can upload your data. 1. What do I need to upload to CareLink? Devices to communicate with Minimed Pumps: We recommend using a Bayer Contour Next Link meter , which is compatible with USB 1.0, 2.0, and 3.0. This meter is able to communicate wirelessly with most Minimed insulin pumps and is itself a great meter. You can also use a beige CareLink USB stick. Please note that this is not directly compatible with USB 3.0 ports. If you have this device, you can use a USB Hub to connect to USB 3.0 ports on your computer. CareLink's website indicates that the following are necessary in order to upload: However, this guide will show you how to upload even if you are on a newer OS or browser. 2. How to upload to CareLink with Internet Explorer 1. Changing the browser version reported to CareLink Change your user-agent if you are using a newer version of IE than is supported by CareLink. In Internet Explorer or Edge, navigate to the User Agent menu. This can be done by opening Developer Options in the Internet Explorer/Edge Tools Menu/Settings Menu. In IE, you will click on Tools -> F12 Developer Tools In Edge, you Continue reading >>

Nutrino Announces Data Partnership With Medtronic And Launches First Of Its Kind Nutrition Insights App For People Living With Diabetes

Nutrino Announces Data Partnership With Medtronic And Launches First Of Its Kind Nutrition Insights App For People Living With Diabetes

Nutrino Announces Data Partnership with Medtronic And Launches First of Its Kind Nutrition Insights App for People Living With Diabetes NEW ORLEANS, June 10, 2016 Today, at the 76th Scientific Sessions of the American Diabetes Association, Nutrino, Inc. announced a partnership with Medtronic plc that will give people with diabetes an individualized picture of how daily food intake and other measures impact glucose levels. People who use Medtronic continuous glucose monitors (CGM) and insulin pumps in the United States will be able to connect them via MiniMed Connect and CareLink with the Nutrino app, a 24/7 nutrition companion, to get food suggestions and meal plans tailored to their carbohydrate intake, glucose levels and other measures. By working with Nutrino we can have a real impact on the food decisions people with diabetes face every single day, said Annette Brls, president of Global Diabetes Service and Solutions, Medtronic Diabetes. With this new service, we will not only enhance our customers day-to-day lives but will also help us collect insights to inform how we approach diabetes management in the future as we work to transform care to drive greater freedom and better health. In addition, the Nutrino Diabetes specific, validated food database and carb counting support will be available in Medtronics digital offerings. People living with Type 1 and Type 2 diabetes must manage their daily carbohydrate intake to keep glucose levels in check. Now, they will be able to download the Nutrino app and connect it with their CGM and insulin pump via MiniMed Connect and CareLink to get a picture of their FoodPrint proprietary technology that shows how their daily food intake, activity, sleep and other parameters affect their glucose levels. In addition, the Nutrino app Continue reading >>

Carelink Personal | Medtronic-diabetes.com.au

Carelink Personal | Medtronic-diabetes.com.au

CareLink Personal software enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. How much does CareLink Personal software cost? CareLink Personal software is free of charge. All you need is Internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact our Customer Service team on 1800 777 808 for more information on how to obtain the CareLink connectivity device. - Microsoft Windows 7 Ultimate, 32-bit and 64-bit - Microsoft Windows 8 Enterprise, 32-bit and 64-bit, from the desktop only - Microsoft Windows 8.1 Enterprise, 32-bit and 64-bit, from the desktop only - Microsoft Windows 10 Home, 32-bit and 64-bit Note: For Windows 7, Windows 8, Windows 8.1, and Windows 10, see also Required plug-ins and drivers for Windows users . The system has been tested to work on the following browser versions: Note: On Windows 8 and Windows 8.1, from the Start screen, click the Desktop tile and make sure you are viewing the desktop before you open your browser. - On Windows only: Microsoft Internet Explorer 10 and 11, 32-bit and 64-bit - Mozilla Firefox 45 or 52 (ESR Extended release version) - On Mac only: Apple Safari 8, 9, and 10 Note: At the time of this publication, the system does not support the Microsoft Edge browser or Google Chrome. - Adobe Reader 7.0 or greater, or M Continue reading >>

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