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Carelink Medtronic Support

Carelink Doesn't Support Os X 10.11 El Capitan Yet

Carelink Doesn't Support Os X 10.11 El Capitan Yet

Carelink doesn't support OS X 10.11 El Capitan yet Havent been over to upload data to Carelink for a while, not since getting a new personal laptop and a new computer at work, both running OS X 10.11 (El Capitan). And lo, once again Im out beyond the boundaries of what Medtronic supports. Currently the Carelink site doesnt go beyond 10.10. Last time I hit this it was several OSs back, Yosemite I think, and it was a year past the release date when Medtronic caught up. I gather from that time around that its basically an FDA approval issue. But even so, its kind of a reminder how quickly things that once seemed very leading edge start to be creaky and old fashioned in the digital age. And pump technology among the creakier and old-fashionedier. Come on, Medtronic, you can do better than this cantcha? CareLink should kinda, sorta be OS agnostic since it is a Java app running in a browser. Have you tried browsers other than Apples Safari? Not a browser issue. The error message highlights the OS version number as incompatible. It may be that theres no substantial technical issue, but they dont let you into the site if your OSX version comes up 10.11. With Yosemite they told me it was an FDA approval matter and I assume this is the same. And anyway I was using FirefoxI dont think Carelink has ever worked on Safari. I didnt see the link at the bottom, but thats the page yeah. Sites down right now (!) so I cant test if it will actually let me upload data if I do go on into the site. Ok, servers up again. Cant seem to upload an image here so no screenshot but I get the same page as you, except for the part that says you may still use CareLink at the top and the Continue button at the bottom. In other words, fakakta. Or as we say back home, S.O.L. InterestingI tweak user-agent s Continue reading >>

Carelink Personal Software Support - Medtronic Diabetes Uk

Carelink Personal Software Support - Medtronic Diabetes Uk

CareLink personal software support for your MiniMed system CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information . CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact your Customer Service team on 01923 205 167 for more information on how to obtain the CareLink connectivity device. Which insulin pumps are currently supported by the CareLink Personal software? Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software. Which blood glucose meters are currently supported by the CareLink Personal software? Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software What is Java and why do I need it to use CareLink Personal software? Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you ar Continue reading >>

Nutrino Announces Data Partnership With Medtronic And Launches First Of Its Kind Nutrition Insights App For People Living With Diabetes

Nutrino Announces Data Partnership With Medtronic And Launches First Of Its Kind Nutrition Insights App For People Living With Diabetes

Nutrino Announces Data Partnership with Medtronic And Launches First of Its Kind Nutrition Insights App for People Living With Diabetes NEW ORLEANS, June 10, 2016 Today, at the 76th Scientific Sessions of the American Diabetes Association, Nutrino, Inc. announced a partnership with Medtronic plc that will give people with diabetes an individualized picture of how daily food intake and other measures impact glucose levels. People who use Medtronic continuous glucose monitors (CGM) and insulin pumps in the United States will be able to connect them via MiniMed Connect and CareLink with the Nutrino app, a 24/7 nutrition companion, to get food suggestions and meal plans tailored to their carbohydrate intake, glucose levels and other measures. By working with Nutrino we can have a real impact on the food decisions people with diabetes face every single day, said Annette Brls, president of Global Diabetes Service and Solutions, Medtronic Diabetes. With this new service, we will not only enhance our customers day-to-day lives but will also help us collect insights to inform how we approach diabetes management in the future as we work to transform care to drive greater freedom and better health. In addition, the Nutrino Diabetes specific, validated food database and carb counting support will be available in Medtronics digital offerings. People living with Type 1 and Type 2 diabetes must manage their daily carbohydrate intake to keep glucose levels in check. Now, they will be able to download the Nutrino app and connect it with their CGM and insulin pump via MiniMed Connect and CareLink to get a picture of their FoodPrint proprietary technology that shows how their daily food intake, activity, sleep and other parameters affect their glucose levels. In addition, the Nutrino app Continue reading >>

Support Til Carelink Personal-software Til Dit Minimed-system

Support Til Carelink Personal-software Til Dit Minimed-system

Hvis applikationen starter, er installationen blevet udfrt korrekt. Hvordan opnr jeg adgang til CareLink Personal-softwaren? Du kan f adgang til CareLink Personals websted her . G til CareLink Personal-webstedet, klik p "Tilmeld dig nu" og opret en konto hos CareLink Personal ved at flge registreringsinstrukserne. Du skal bruge en CareLink-forbindelsesenhed (CareLink USB eller blodsukkermler) for at downloade data fra din insulinpumpe. Hyppig data-uploading (dvs. hver 2.-4. uge) vil fre til en upload-tid p ca. 2-4 minutter, afhngigt af hvor tit du bruger insulinpumpen og CGM-funktionerne. Hvordan kan jeg formidle mine behandlingsrapporter til min behandler? Du kan formidle dine rapporter ved at udskrive dem og tage dem med til behandleren og/eller gemme dem p din computer og sende dem via e-mail. Bemrk: Srg for at indhente godkendelse fra din behandler, inden du e-mailer rapporter til ham eller hende. Vr ligeledes opmrksom p, at e-mail ikke ndvendigvis er et sikkert kommunikationsmiddel. CareLink Personal-softwaren er designet til integration med CareLink Pro-softwaren (p din behandlers computer). Hvis din behandler har CareLink Pro-softwaren, kan han/hun downloade dine enhedsdata fra CareLink Personal forud for dit besg (med dit udtrykkelige samtykke og personlige kodeord). Fra rapportsiden kan du vlge en rapport fra menuen i venstre side af skrmen. Vlg dato eller et datointerval for rapporten, og klik p knappen "Udfr". Din rapport vises som PDF-fil i et separat vindue. Hvad gr jeg, hvis jeg har glemt min adgangskode? Du skal bare klikke p linket "Glemt adgangskode?" p startsidens login-del, hvorefter en midlertidig adgangskode vil blive sendt til dig via e-mail. Denne midlertidige adgangskode kan bruges til at opn adgang til systemet i op til 24 timer efter, at den b Continue reading >>

Odonnellweb Carelink Macos High Sierra Workaround

Odonnellweb Carelink Macos High Sierra Workaround

This evening I attempted to help my wife upload data from her $9000 insulin pump to the crappy Java driven web app on Carelink.medtronic.com that she has to use to extract her data from the pump. I was greeted with the error screen above.. Medtronic is blocking the current version of MacOS from even accessing the website, let alone using the crappy Java web app they wrote over 10 years ago to extract data from the pump. We called the 24-hour helpline, and after navigating past the tier one help desk person that didn't understand "Mac OSX" = Macintosh computer, we got to somebody that was computer literate. She informed us that the website was not compatible with OSX 10.13.2, and she didn't know when it would be. The best she could do was put us on the email list for notification for when all the reporting functions for my wife's $9000 insulin pump wouldn't be crippled. After fuming for a few minutes I thought of a workaround, and it worked. If you need to get into the crappy Java web app on Carelink and you are using a Mac updated to High Sierra and Safari, this works. Go into the Preferences Menu in Safari and select the Advanced Tab. At the bottom, you should see the Show Develop Bar in Menu option. Check the box to turn that option on, and close out preferences. You should now have a new option in the top menu of Safari, called Develop. Click it, and you should see this. Scroll to the second option, user agent, and select the bottom option of Other on the submenu. Right now, Medtronic is blocking any web browser coming from OSX 10.13.2. So we are going to configure Safari to lie and tell the web server that we are using the older version of OSX. When you select other you'll get an editable text box that looks like this. You should see the text string 10_13_2 in ther Continue reading >>

Managing Your Patients | Remote Monitoring

Managing Your Patients | Remote Monitoring

The MyCareLink Patient Monitor, CareLink Monitor, CareLink Express Monitors, MyCareLink Smart Monitoring System, CareLink Express Mobile System, and CardioSight Reader must only be used for interrogating compatible Medtronic implantable devices. While using the MyCareLink Patient Monitor, CareLink Monitor, CareLink Express Monitors, CareLink Express Patient Connector, and CardioSight Readers do not use a cellular phone while the antenna is positioned over the implanted device. The MyCareLink Smart Patient Monitor may be used internationally. The MyCareLink Patient Monitor, CareLink Monitor, CareLink Express Monitor, CareLink Express Mobile System, and CardioSight Reader are intended for use within the prescribing country. The Medtronic CareLink programmer system is comprised of prescription devices indicated for use in the interrogation and programming of implantable medical devices. Prior to use, refer to the Programmer Reference Guide as well as the appropriate programmer software and implantable device technical manuals for more information related to specific implantable device models. Programming should be attempted only by appropriately trained personnel after careful study of the technical manual for the implantable device and after careful determination of appropriate parameter values based on the patient's condition and pacing system used. The Medtronic CareLink programmer must be used only for programming implantable devices manufactured by Medtronic or Vitatron. See the device manuals for detailed information regarding the instructions for use, indications, contraindications, warnings, precautions, and potential complications/adverse events. For further information, please call Medtronic at 1 (800) 929-4043 and/or consult Medtronics website at www.medtronic. Continue reading >>

Medtronic Carelink Uploader Issue Resolved (mac/safari)

Medtronic Carelink Uploader Issue Resolved (mac/safari)

Medtronic Carelink uploader issue resolved (Mac/Safari) So I recently received my 670G pump and the Contour Next Link meter and was attempting my first upload of pump data. Needless to say it didnt go well (and I am an IT professional). What wont work due to changes in Java handling: Chrome on a Mac (didnt try it on a PC but I suspect its the same) Firefox on a Mac (didnt try it on a PC but I suspect its the same) Every time I run the upload function from Carelink, it would tell me that the Java could not be run due to browser restrictions. At the bottom of the screen, it shows the troubleshooting link which gives instructions for Safari 6 and higher but nothing more specific for later editions. Since my primary machine is a Mac I wanted to get this working. Im on Mac OS High Sierra 10.13.4 (the latest) with Safari 11. After calling the helpful (very) Medtronic number, I was guided to the new correct settings to bypass the browser security issue. The solution worked so I suggested they update the help page. Highlight Java on the left hand Plugins pane Highlight (or add/highlight) carelink.minimed.com on the right pane Hold down the alt/option key and click on the Ask/On/Off drop down and select the now visible Run in Safe Mode - and uncheck it If you only see Ask/On/Off as your dropdown options, youre not holding down the alt/option button on your keyboard I had some trouble getting Carelink to work on Windows 8.1. The program would launch, but nothing would appear under the upload tab. It was a problem with Java under Windows 8.1. I went to the oracle verify java page using Internet Explorer, and could not get my Java installation to verify. I noticed there was a note under the verify button saying there was an alternate verify for Windows 8 users. I clicked that link Continue reading >>

24-hour Helpline | Medtronic Diabetes

24-hour Helpline | Medtronic Diabetes

From your first training session to ongoing support, our global team is always there to help. Provides you with an innovative and customized learning experience to excel. Resources on how to get the most out of your Medtronic products. Provides replacement supplies and devices for patients that have limited access. By submitting this form, you are granting Medtronic MiniMed, Inc. ("Medtronic") permission to add your contact information to its database for sending you additional information and communications related to Medtronic products and therapies. You may revoke this permission at any time by e-mailing [email protected] or by sending a request in writing to: Medtronic MiniMed, Inc. c/o Customer Support, 18000 Devonshire Street, Northridge, CA 91325-1219 Medtronic respects and upholds the confidentiality of your personal information. We will not share your personal information with any third-parties, except as otherwise noted in our Website Privacy Policy . MiniMed and SmartGuard are registered trademarks, Always By Your Side is a service mark of Medtronic, MiniMed Inc. Continue reading >>

Troubleshooting Carelink Uploads On Safari 10

Troubleshooting Carelink Uploads On Safari 10

Troubleshooting CareLink uploads on Safari 10 We will be ending support for Tidepool Uploader 1.x (the Chrome App version) and CareLink integration later this year. Medtronic 523, 530G, and 723 insulin pumps can now be uploaded directly to Tidepool using a Bayer Contour Next Link Meter. Please go to tidepool.org/uploader to download the latest version of the Tidepool Uploader. This article will show you how to fix Java settings for Safari 10 [El Capitan (OSX 10.11) and MacOS Sierra (10.12)] For the complete directions on Java circumvention, please see: CareLink's website indicates that the following are necessary in order to upload: However, this guide will show you how to upload even if you are on a newer OS or browser. 2. How to upload to CareLink with Safari 10 1. Changing the browser version reported to CareLink Change the reported browser version if you are using a newer version of OSX or Safari than what CareLink requires. In Safari, navigate to the User Agent menu: Develop -> User Agent. If you do not see 'Develop' in the top bar, you must enable it. Go to Safari > Preferences > Advanced and check "Show Develop menu in menu bar" Select the "Firefox -- Windows" option or Internet Explorer 11. Go to carelink.minimed.com. Log in. Click "Upload my device". You'll see this. Don't click yet! This is what you will do if you are receiving warnings about Java, but you are on a supported version of Safari. If you do not have Java installed, you can install it from: Continue reading >>

Medtronic Carelink Mobile 4+

Medtronic Carelink Mobile 4+

BS as normal for medtronics consumer facing IT The app does state it's only for clinicians (if you click on to read the details) but right there is Medtronic's ineptitude laid bare. They truly are idiots who it comes to consumer IT. They belatedly follow the competition to allow Cloud sharing of SG readings... But don't let the custom app for that work for care-givers ... And the care link app (this) only works for the doctors ... So parents still have to navigate their outdated website and still can't properly track their kids safety with their phone! Medtronic should have fired their tech and IT directors years ago. This only confirms their lack of professional understanding of the field they serve. Makes the vast sums of money they get from pump users seem even more unjustified. BS as normal for medtronics consumer facing IT The app does state it's only for clinicians (if you click on to read the details) but right there is Medtronic's ineptitude laid bare. They truly are idiots who it comes to consumer IT. They belatedly follow the competition to allow Cloud sharing of SG readings... But don't let the custom app for that work for care-givers ... And the care link app (this) only works for the doctors ... So parents still have to navigate their outdated website and still can't properly track their kids safety with their phone! Medtronic should have fired their tech and IT directors years ago. This only confirms their lack of professional understanding of the field they serve. Makes the vast sums of money they get from pump users seem even more unjustified. This app doesn't allow for connectivity to Medtronic's Carelink system. I spent 20 minutes on hold with tech support waiting to speak with someone then when I was connected the operator put me on hold to research Continue reading >>

Carelink Personal Software Support - Medtronic Diabetes Uk

Carelink Personal Software Support - Medtronic Diabetes Uk

CareLink personal software support for your MiniMed system CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information . CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact your Customer Service team on 01923 205 167 for more information on how to obtain the CareLink connectivity device. Which insulin pumps are currently supported by the CareLink Personal software? Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software. Which blood glucose meters are currently supported by the CareLink Personal software? Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software What is Java and why do I need it to use CareLink Personal software? Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in. If you ar Continue reading >>

How Do I Connect My Carelink Personal Account To Glooko? (patient)

How Do I Connect My Carelink Personal Account To Glooko? (patient)

You can easily connect your CareLink Personal account to Glooko so that you can receive updated data from CareLink once a day. You can then view this data in Glooko's popular graphs and reports. NOTE: If you want to sync data from your Medtronic insulin pump using a MiniMed Connect Uploader or CareLink USB, you will still need to pair your insulin pump to the MiniMed Connect mobile app or sync using the CareLink Personal web app. Once your data is synced to CareLink, it will appear in Glooko daily. If you do not already know how to sync your Medtronic device, please find some useful links below: First things first, navigate to the Sync Menu in one of two ways: From the Home screen, tap Sync in the top-right corner to access your Sync Menu. From the Primary Navigation Bar at the bottom of any screen, tap Profile > Devices > My Devices. From the Sync Menu: Navigate to the Sync Menu by tapping on the home screen or going to Profile > Devices > My Devices. If your Pump is listed, tap on the Medtronic. If it is not, tap Add Device. On the next screen, tap Pump, select Medtronic from the list, then tap Done. Your device will now be listed on the Sync Menu. Tap on Medtronic to continue. Do you have a CareLink Personal account? Tap Log into CareLink and enter your CareLink Personal account username and password. By signing into your CareLink Personal account, you are allowing Glooko to access and display your Medtronic data in the Glooko mobile and web app. Your CareLink Personal account is now connected to Glooko, as shown by this green checkmark! Simply sync your data to your CareLink Personal account and the updated data will sync to Glooko once a day! Tap Next. Glooko Web app Go to my.glooko.com on your web browser and sign into your Glooko account. By signing into your Car Continue reading >>

Troubleshooting Carelink Upload Issues On Pc

Troubleshooting Carelink Upload Issues On Pc

Troubleshooting CareLink Upload Issues on PC We will be ending support for Tidepool Uploader 1.x (the Chrome App version) and CareLink integration later this year. Medtronic 523, 530G, and 723 insulin pumps can now be uploaded directly to Tidepool using a Bayer Contour Next Link Meter. Please go to tidepool.org/uploader to download the latest version of the Tidepool Uploader. Click here to see a list of all supported devices. CareLink is a site that is heavily dependent upon Java and this can sometimes make it challenging to upload your data to CareLink. This article will show you how to solve Java issues and circumvent required browser version restrictions so that you can upload your data. 1. What do I need to upload to CareLink? Devices to communicate with Minimed Pumps: We recommend using a Bayer Contour Next Link meter , which is compatible with USB 1.0, 2.0, and 3.0. This meter is able to communicate wirelessly with most Minimed insulin pumps and is itself a great meter. You can also use a beige CareLink USB stick. Please note that this is not directly compatible with USB 3.0 ports. If you have this device, you can use a USB Hub to connect to USB 3.0 ports on your computer. CareLink's website indicates that the following are necessary in order to upload: However, this guide will show you how to upload even if you are on a newer OS or browser. 2. How to upload to CareLink with Internet Explorer 1. Changing the browser version reported to CareLink Change your user-agent if you are using a newer version of IE than is supported by CareLink. In Internet Explorer or Edge, navigate to the User Agent menu. This can be done by opening Developer Options in the Internet Explorer/Edge Tools Menu/Settings Menu. In IE, you will click on Tools -> F12 Developer Tools In Edge, you Continue reading >>

What Is The Workaround For Medtronic Carelink Ubuntu Compatibility?

What Is The Workaround For Medtronic Carelink Ubuntu Compatibility?

I am taking a wild shot here: I am a type 1 diabetic who is going on the Insulin pump. Unfortunately, the Medtronic Carelink USB device that uploads data from the pump online only has windows drivers. Has anybody managed to get this working under Ubuntu using Wine or by any other method? Bus 001 Device 014: ID 0a21:8001 Medtronic Physio Control Corp. MMT-7305WW [Medtronic Minimed CareLink] I really don't want to buy a Windows machine just for this, but it's probably one in a million that somebody else has managed to make this work under Linux. - I have not been able to find any software. I would suggest posting a question for support on brainstorm.ubuntu.com and ubuntuforums.org Get more attention to it and someone with coding skill might be able to pull it off - Windows machine that is not required; all you need is a license to legally use Windows. And if students in Europe can get one for less than 25 euro you should be able too ;) Rinzwind Mar 2 '13 at 7:38 Good luck and please post here if you figure it out. I could not even get this dongle to work in Chrome on Windows, so I didn't even bother trying on Linux. Our best prospect may be to prevail upon Medtronic to add official support, and that's probably not very likely. :( Paul Jun 11 '13 at 3:23 You will not be able to run any windows driver via wine. There is a slim chance that the device is actually compatible with something else. For example I have many factory equipment which can be connected to as if it is a modem, via minicom. However, finding this out is tricky and can be answered only by the guy who knows how this medical things are built. You can install Windows as an application via VirtualBox. However, if you are licencse-aware, microsoft prohibits it. Yep, Virtualbox is very likely to work though this Continue reading >>

How To Get Carelink Software To Work On A Mac

How To Get Carelink Software To Work On A Mac

Type 1 Diabetic striving to get A1C below 7 How to Get Carelink Software to Work on a Mac Yesterday, I posted about the frustration I had getting the Carelink software to work on my Mac. I mentioned in my article that I got my husband to help me install the Java plug-in but in case anybody out there has the same problem I had and doesnt have my hubby to help them, below I have provided some screenshots of what he did on how to get Carelink software to work on a Mac: These instructions apply to the latest Mac OSX (10.8.4), running the latest version of Safari (6.0.5). Macs do not come with Java installed by default- my husband explained thats to protect users from the numerous security risks Java poses. You should only allow trusted sites, like Minimed, to run any Java content on your computer. Log onto Caremarks website . Yesterday I tried three different web browsers but today I am sticking with Safari (and its working). First few screens are going to be very similar to yesterday. You will see this when going to the website: Click OK, then click the Missing Plug-in words on the page and you will get this screen: When you click More Info on the pop-up, it will take you to Javas website: Double click the icon and then you will see this: Click Install and you will be asked to log in: Click close then go to your system preferences in the upper left hand corner of your computer: Select Java in the last row under System Preferences Click the security tab and say OK, then this will pop up, select Enable Java Content in the browser and click OK: Your computer will then ask you to log in again: Once you type in your password, you will get this screen: Make sure you quit and reopen Safari for the changes to take affect. Log back into Carelinks website. You should now get this p Continue reading >>

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